Customer Accounts Advisor

Join to apply for the Customer Accounts Advisor role at The Aaron's Company, Inc.

We are Aaron’s – an industry leader in the sales and lease‑to‑own retail industry, known for quality brand names and superior customer service. We provide team members with the opportunity to reach their full potential in a team‑oriented, high‑energy, recognition‑based environment with competitive pay and benefits. This is more than a job – it is a career with purpose.

The hourly range for this position is $13.25 to $14.00. This position is also eligible for incentive pay based on performance.

Aaron’s Customer Account Advisors serve as coaches to our customers, driving payment collections and lease agreement renewals by explaining lease benefits and ensuring 100% satisfaction. They build relationships over the phone and face‑to‑face to bring customers closer to ownership.

Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply, and navigate difficult conversations. They possess strong multi‑tasking, organizational, negotiation, and persuasion skills and share Aaron’s purpose and passion for making a real difference.

• Maintain customers’ accounts, update information in the store computer system, and document all payment appointments.
• Contact customers who have not renewed their lease agreements via home visits and phone calls.
• Sell customers the benefits of timely lease renewal payments.
• Assist the Customer Account Manager in setting and achieving daily, weekly, and monthly revenue and renewal goals.
• Assist with merchandise returns and guest deliveries as directed by management.
• Clean and certify returns in the Quality Assurance Center.
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily.
• Load, secure, and protect product in company vehicle.
• Operate company vehicle safely.
• Assist the Sales Team as needed.
• Perform any other reasonable duties requested by management.

• United States: at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy;
  Canada: at least 18.
• Meet DOT requirements to obtain certification in required states (U.S.).
• Work a schedule of hours varying from 8 am to 9 pm.
• Lift up to 50 lbs without help and up to 300 lbs with a dolly.
• Two years of retail/customer service experience preferred.
• High school diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy and ability to multitask effectively.
• Proper telephone etiquette.
• Uphold the Aaron’s brand and protect company assets.
• Maintain a professional appearance.
• Proficient computer skills.

• Paid time off, including vacation days, sick days, and holidays.
• Medical, dental, and vision insurance.
• 401(k) plan with contribution matching.

Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue‑based metrics, any collective bargaining agreements, and business or organizational needs.

Note:

No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that is allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Aaron’s is an Equal Opportunity Employer. Aaron’s is committed to creating a diverse and inclusive work environment, celebrating our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class.

Candidates who require accommodation during the recruitment process should contact