Key Account Manager Associate - Key Account Manager Principal

Key Account Manager Associate
- Key Account Manager Principal### Key Account Manager Associate
- Key Account Manager Principal Apply:
Findlay Service Center:
Lima, OH:
Tiffin, OH:
Bucyrus, OH:
Full time:
Posted Today:
End Date:
November 6, 2026 (9 days left to apply):
R20609
** Job Posting End Date
** 11-06-2026

Please note the job posting will close on the day before the posting end date.
** Job Summary
** Responsible for the retention, expansion, and overall satisfaction of identified strategically key managed account customers. This position requires a mindset which includes an Economic and Business Development focus and approach to Customer Experience. Responsible for proactively managing and be ultimately responsible for the development and successful implementation of strategic programs and offerings, developing new business, providing exceptional customer service, contract development and negotiation, and building long-term business relationships / partnerships with executive level decision makers.

This position will interface with engineers, account managers and representatives within the Customer Services group, the Energy Efficiency group, the Economic Development group and various departments within the operating company and as necessary with the Corporate National Account organization to meet stated goals and objectives.
** Job Description
***
* What You’ll Do:

**** Key Account Manager Assoc
*** Establishes and maintains high-level relationships with key decision makers within assigned key strategic account organizations entities.
* Is responsible for the retention, expansion, and overall satisfaction of that client base. Provides a 'single point-of-contact to customer contacts to identify critical issues and responsible for overseeing the plan of action to resolve critical issues with key departments within the operating company.
* Proactively manage and be ultimately responsible for the development and successful implementation of established programs and offerings, developing new business, providing exceptional customer service, contract development and negotiation, building long-term business relationships with customer decision makers, new service issues, and various account management initiatives.
* Interface with engineers, the Energy Efficiency group, the Economic Development group and various AEP and operating company business units to meet stated goals and objectives.
* Markets a variety of products and services to OPCO customers in various identified industry segments. Works with the support of manager, with and engages the operating companies' leadership (at the executive, regulatory, operations & customer service level) with various issues that may affect the assigned key accounts.
* Promotes and supports operating company energy efficiency/demand response programs system wide to assigned key accounts. Promotes and supports operating company energy conversion programs with assigned key accounts.  
** Key Account Manager
*** Establishes and maintains high-level relationships with key decision makers within assigned customer organization. Is responsible for the retention, expansion, and overall satisfaction of the assigned client base.
* Provides a 'single point-of-contact to customer contacts to identify critical issues and responsible for overseeing the plan of action to resolve critical issues with key departments within the operating company.
* Proactively manage the development and successful implementation of strategic programs and offerings, developing new business, providing exceptional customer service, contract development and negotiation, building long-term business relationships with executive level decision makers, new service issues, and various account management initiatives.
* Interface with engineers, the energy efficiency group, the economic development group and various AEP and operating company business units to meet stated goals and objectives.
* Executus strategies to market a variety of products and services to OPCO customers in various identified industry segments.
* Works with and engages the operating companies' leadership (at the executive, regulatory, operations & customer service level) with various issues that may affect the assigned key accounts.
* Promotes and supports operating company energy efficiency/demand response programs system wide to assigned key accounts.
* Promotes and supports operating company energy conversion with assigned key accounts.  
** Key Account Manager Senior
***…