Planner, Business, Office Administrator​/ Coordinator

We are currently recruiting for an experienced Planner to join a well-established contractor operating within the Social Housing sector. This is a fast-paced role supporting planned maintenance, repairs, compliance, and refurbishment programmes across occupied properties.

The successful candidate will play a key role in coordinating operatives, managing appointments, and ensuring works are delivered efficiently while maintaining excellent customer service standards.

Responsibilities

• Planning and scheduling daily workloads for operatives and subcontractors.
• Managing diaries to maximise productivity and minimise travel time.
• Allocating responsive repairs, planned works, and maintenance appointments.
• Monitoring job progress and rescheduling works where required.
• Liaising with tenants, clients, site teams, and contractors to coordinate appointments.
• Ensuring all works are completed within agreed service level agreements (SLAs) and KPIs.
• Updating internal systems with accurate job information and appointment details.
• Tracking outstanding works and ensuring follow-on appointments are arranged promptly.
• Producing reports on productivity, work volumes, and performance.

Requirements

• Proven experience as a Planner/Scheduler, ideally within social housing or domestic maintenance.
• Excellent organisational and time-management skills
• Confident speaking to customers over the phone
• Able to manage a busy workload and prioritise effectively
• Strong attention to detail