Maintenance Coordination Supervisor

Location: Fulham

Maintenance Coordination Supervisor

Location:

London
Salary:
Up to £38,000

Contract:

Full Time / Permanent

Hours:

Monday to Friday, 8am – 5pm
Are you an experienced Maintenance Coordinator or Supervisor with a strong background in property services, construction, damp, roofing or restoration?

Would you describe yourself as a highly organised, proactive professional who is confident managing contractors, surveyors, clients and a busy coordination team?

We are currently recruiting for a Maintenance Coordination Supervisor to join a growing property services business, overseeing coordination across its Damp, Roofing and Restoration divisions.

This is an excellent opportunity for an experienced coordination professional to take ownership of scheduling, survey bookings, project delivery, contractor management and team performance. Reporting directly to the Operations Manager, you will play a key role in ensuring projects run efficiently, clients receive an excellent service and internal teams work effectively together.

The role will involve acting as a central point of contact between clients, surveyors, tradespeople, subcontractors and internal teams, whilst supervising and supporting the wider Coordination function.

In return, we offer a competitive salary depending on experience, regular salary reviews, overtime opportunities, 28 days' holiday including bank holidays, ongoing development and a clear pathway towards Operations Management within a growing and ambitious business.

Duties for this role will include:

Supervising and supporting the Damp, Roofing and Restoration Coordinators
Managing client enquiries, survey bookings, job scheduling and project delivery
Scheduling surveyors and tradespeople based on their experience, capabilities and industry expertise
Organising, briefing and managing subcontractors to ensure works are completed to company standards
Acting as the primary point of contact between clients, surveyors, engineers, tradespeople, subcontractors and internal teams
Monitoring job progress and ensuring tradespeople adhere to agreed schedules
Resolving on-site challenges including access restrictions, equipment requirements and unforeseen issues
Ensuring accurate documentation and photographic evidence is uploaded following completed works
Booking and coordinating Damp, Roofing and Restoration surveys and ensuring reports are delivered to clients within required timescales
Providing regular project updates to clients and proactively managing expectations
Proofreading surveyor reports, checking grammar, punctuation and estimated values for works
Managing callbacks relating to recurring issues, failures or misdiagnosis and ensuring the appropriate surveyor is assigned
Maintaining accurate job tracking and reporting through systems including Podio and Trade-Linked
Monitoring project profitability, supporting invoicing and following up outstanding payments
Ensuring compliance with company processes and procedures relating to financial accuracy, safety and operational efficiency
Working closely with Operations Managers, the Site Supervisor and Coordinators to ensure smooth cross-divisional communication
Driving accountability, organisation and high performance across the Coordination function
Requirements:

Minimum 5 years' experience in scheduling, coordination or project administration within property services, construction or facilities management
More than 5 years' experience scheduling and booking maintenance or repair works for engineers, surveyors, technicians, tradespeople or subcontractors
Minimum 3 years' experience within a damp, property restoration or roofing environment
Previous experience supervising or leading a coordination team
Strong understanding of how trades, contractors and property…