IT Support Engineer - 1st​/2nd Line - Windows​/Mac

Location: Hammersmith

IT Desktop Support Role

My corporate client is looking for a credible IT Desktop Support contractor to provide 1st/2nd Line IT desktop support role for both Windows and Mac software & hardware.

The role is based in Hammersmith and requires you to be on site 5 days a week working hours 9am - 6pm. So the right candidate will ideally be located within a 45min commute of Hammersmith

Your main duties will be to ensure the smooth operations of our delivery centre and to assist corporate end-users in corporate offices and remote locations with technical support of approved desktop/laptop computers, applications, and related technologies. Support includes specifications, installation, and testing of computer systems and peripherals within established guidelines..

Essential Skills

Minimum 2 years desktop support experience
Used mto working in a corporate environment
A strong communicator with greta personable skills used to dealing with 3rd part vendors
Can handle a large quantity of tickets in an organised and efficient manner
Educated to degree level

Demonstrated proficiency installing and supporting Windows 10/11.
Experience installing and supporting Mac OS.
Demonstrate an understanding of basic Networking concepts including

TCP/IP.
Familiarity with common workplace productivity computing applications, e.g. Microsoft product suite, email clients, calendaring, Internet usage, Antivirus, inventory management and backup procedures
Experience installing software, patches, updates on Desktops, Laptops, and Peripheral equipment

Experience of configuring and troubleshooting Apple and Samsung mobile devices

Experience of administering IT management tools such as MDM, Active Directory, Remote Support (i.e. RDP) etc.

We are looking for the right candidate to start immediately and I have interview slots ready to go so don't delay and apply ASAP to be considered.

Randstad Technologies is acting as an Employment Business in relation to this vacancy