Counter Manager

Location: Shepherds Bush

Counter Manager - West London
Salary Up to £32,000 + Commission

Looking for a leadership role within a premium beauty environment where service, client relationships and commercial performance go hand in hand?

Our client is a respected beauty and skincare brand seeking a driven and proactive Counter Manager to lead a high-performing team within a busy retail environment. This is an opportunity for someone who thrives on building a loyal client base, driving sales through exceptional service and creating memorable customer experiences.

As Counter Manager, you'll lead from the front, inspiring your team to achieve results while maintaining the highest standards of service and brand presentation.

As Counter Manager, you will:

Lead and develop a team of Beauty Consultants

Drive sales performance through clientelling, events and appointments

Deliver exceptional customer service and personalised consultations

Build long-term relationships with domestic and international clientele

Identify opportunities to maximise commercial performance

Ensure operational excellence across the counter

Create a positive and high-performing team culture

You'll bring:

Previous management experience within beauty, skincare, fragrance or premium retail

A proactive and commercially driven mindset

Strong clientelling and relationship-building skills

A passion for delivering exceptional customer experiences

The ability to coach, motivate and develop a team

Excellent communication and organisational skills

What's in it for you?

Competitive salary up to £32,000

Commission scheme

Staff discount

Additional benefits package

Development opportunities within a growing business

If you're passionate about beauty, customer experience and leading successful teams, we'd love to hear from you.

BH36452