Planner, Sales, Office Administrator​/ Coordinator

Location: Hammersmith

We are currently recruiting for an experienced Planner to join a well-established contractor operating within the Social Housing sector. This is a fast-paced role supporting planned maintenance, repairs, compliance, and refurbishment programmes across occupied properties.

The successful candidate will play a key role in coordinating operatives, managing appointments, and ensuring works are delivered efficiently while maintaining excellent customer service standards.

Responsibilities

Planning and scheduling daily workloads for operatives and subcontractors.

Managing diaries to maximise productivity and minimise travel time.

Allocating responsive repairs, planned works, and maintenance appointments.

Monitoring job progress and rescheduling works where required.

Liaising with tenants, clients, site teams, and contractors to coordinate appointments.

Ensuring all works are completed within agreed service level agreements (SLAs) and KPIs.

Updating internal systems with accurate job information and appointment details.

Tracking outstanding works and ensuring follow-on appointments are arranged promptly.

Producing reports on productivity, work volumes, and performance.

Requirements

Proven experience as a Planner/Scheduler, ideally within social housing or domestic maintenance.

Excellent organisational and time-management skills

Confident speaking to customers over the phone

Able to manage a busy workload and prioritise effectively

Strong attention to detail