Cctv Control Room Operator – Day Shift

Location: Westminster and Hammersmith, London

Contract: Temporary assignment

Assignment dates: 1 October 2026 to 31 March 2027

Hours: Thursday to Sunday, 7:00AM - 7:00PM

Pay: From £19.98 per hour, plus weekend supplements. After 3 months, enhanced overtime rates apply, including time-and-a-half and double time where applicable

We are seeking an experienced and highly alert VSS CCTV Operator for a busy daytime control-room assignment supporting Public Protection services across Westminster and Hammersmith.

• Monitor CCTV cameras proactively and respond quickly to live incidents across the borough.
• Detect, disrupt and report anti-social behaviour, crime, theft and other concerning activity.
• Liaise with police and operational colleagues, sharing relevant CCTV information and intelligence.
• Maintain clear, accurate and evidential-standard incident reports, logs and statements.
• Conduct daily camera and ancillary-equipment checks, monitoring dashboards and logging faults without delay.
• Manage CCTV video and information requests via Clearance or other relevant systems.
• Monitor shared E-Mail inboxes and request-management systems to ensure timely responses.
• Act as radio controller for the Safety Net radio system.
• Manage incoming calls, control-room access and visitor records in accordance with CCTV procedures.
• Support operational responses to emergencies, major events and Silver/Gold-level incidents.
• Attend court as a witness and present CCTV evidence where required.
• Assist senior colleagues and undertake other administration necessary for the efficient operation of the control room.

You will bring proven CCTV control-room experience, excellent concentration and a professional approach to public safety. You must be comfortable working in a fast-paced environment, managing several priorities at once and making sound decisions under pressure.

• A valid SIA CCTV Operator licence, valid for the complete assignment period.
• Previous CCTV control room experience.
• Availability to work Thursday to Sunday,7:00am−7:00pm.
• Ability and willingness to undertake 12-hour shifts.
• Strong attention to detail and confidence in identifying suspicious or criminal behaviour.
• Excellent written and verbal communication skills.
• Ability to produce factual, accurate reports and evidential records.
• IT literacy, including Microsoft Office, email and CCTV/control-room software.
• Awareness of health and safety, licensing legislation, CCTV regulations and information-handling requirements.
• Level 2, or equivalent, in English and Maths.
• Ability to complete a DBS check.

First Aid, fire safety and operational training will be provided. This is an excellent opportunity for an experienced CCTV professional to support an important front-line public-safety service.