Service Center Representative

Service Center Representative# Service Center Representative Fully Remote   
• Hobart
- Hobart, IN 46342;
Valparaiso
- Valparaiso, IN 46383## Overview Salary Range $18.00 - $21.00 Hourly## Description
** A New Opportunity for Northwest Indiana — Grow Your Career with Four Seasons!
** We’re excited to introduce Customer Solutions Specialist opportunities to the Northwest Indiana area! Four Seasons has served homeowners since 1971, and we’re looking for friendly, dependable problem solvers to help us deliver the service our customers count on. Whether you bring call center experience or a strong customer service background, you’ll have the opportunity to learn, contribute, and build a career with an established team that values your work.

If you enjoy helping people, finding solutions, and being part of a supportive team, we’d love to hear from you. We’re especially excited to connect with candidates in Hobart and surrounding Northwest Indiana communities. Bring your skills, your positive attitude, and your drive to grow — we’ll provide paid training and opportunities to build your future with Four Seasons. Apply today!
** Pay range:** $18.00 - $21.00 commensurate with experience
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* Location:

** Only Employees working in NWI may work fully remote after training period is complete. Employees may be required to work onsite for training, and other Company events as needed or required.  
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* Position Summary:

** The Customer Solutions Specialist serves as the primary point of contact for customers, providing professional, courteous, and timely assistance via phone, email, chat, or other communication channels. This role is responsible for addressing customer inquiries, scheduling services, resolving issues, processing requests, and ensuring a positive customer experience while adhering to company policies and performance standards.
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* Essential Functions:

*** Answer inbound customer calls and respond to inquiries regarding products, services, orders, billing, and account information.
* Handle customer concerns and complaints professionally, identifying appropriate solutions and ensuring timely resolution.
* Document all customer interactions accurately within the customer relationship management (CRM) system.
* Process customer requests, orders, returns, service appointments, account updates, and other transactions as required.
* Escalate complex issues to supervisors or appropriate departments when necessary.
* Maintain a high level of product and service knowledge to effectively assist customers.
* Follow established call handling procedures, quality standards, and customer service protocols.
* Meet or exceed key performance indicators (KPIs), including customer satisfaction, response time, call quality, and productivity metrics.
* Assist customers through multiple communication channels, including phone, email, text, and online chat.
* Participate in ongoing training and professional development programs.
* Support team goals and maintain positive working relationships with coworkers and other departments.
* Ensure compliance with company policies, data privacy regulations, and confidentiality requirements.
* All other duties and projects assigned.
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* Minimum Qualifications:

*** High school diploma or equivalent.
* One (1) year of customer service, call center, administrative, or related high call volume experience preferred.
* Prior experience with CRM systems, call center software preferred.
* Typing proficiency of at least 30 WPM with basic computer and data entry skills are required.
* Ability to maintain professionalism and confidentiality is required.
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* Competencies:

*** Excellent verbal and written communication skills.
* Strong customer service orientation with a professional and empathetic demeanor.
* Ability…