General Manager-Hotel Hospitality

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Full Time Hammond, IN, US

Salary Range: $65,000.00 To $70,000.00 Annually

Reports To:

Director of Operations

• College degree or higher-level education preferred
• 3+ years of hotel operations experience required
• Minimum 2 years in a management-level role within hotel operations
• Strong leadership, team-building, and organizational skills
• Ability to work 50+ hours per week, minimum 5 days per week
• Strong financial acumen and understanding of hotel P&L statements
• Experience with revenue management, budgeting, and cost control
• Strong communication, problem-solving, and decision-making abilities
• Ability to manage multiple departments and priorities simultaneously
• Knowledge of hotel brand standards, SOPs, and guest service expectations

• Oversee all hotel operations to ensure efficient, profitable, and high-quality performance
• Lead and develop all department heads and staff to achieve operational excellence
• Maximize guest satisfaction and associate engagement across all hotel departments
• Drive revenue growth, cost control, and overall financial performance
• Ensure compliance with all company, brand, and regulatory standards
• Serve as the primary leader responsible for hotel success and performance outcomes
• Act as the key communicator between corporate leadership and hotel staff
• Maintain a strong presence throughout the property to ensure service quality and operational consistency

• Aggressively pursue revenue goals using yield management and revenue optimization strategies
• Prepare, manage, and execute the annual hotel budget
• Identify and implement strategies to increase occupancy and room revenue
• Monitor market trends and competitor performance to maintain competitiveness

• Manage all operational expenses including labor, overtime, and supplies
• Enforce procurement policies and cost control procedures
• Implement cost-saving strategies while maintaining quality standards
• Monitor financial performance and take corrective action to improve profitability

• Ensure the hotel consistently meets or exceeds brand and company guest satisfaction standards
• Oversee training programs and identify service gaps to improve performance
• Support sales and marketing efforts and participate in revenue-generating initiatives
• Stay informed on industry trends and adjust operations accordingly

• Maintain strong relationships with local organizations, including chambers of commerce, tourism bureaus, schools, and civic groups
• Represent the hotel in the community to maintain a positive public image

• Motivate, coach, and develop all team members across departments
• Set clear performance goals and hold staff accountable
• Foster a positive, professional, and collaborative work environment
• Demonstrate integrity, consistency, and strong ethical leadership
• Interpret and analyze financial statements, including revenue, payroll, and expenses
• Assist in the preparation and execution of the annual operating budget
• Monitor cost controls and financial systems to achieve budgeted results
• Implement corrective actions to maximize profitability and efficiency

• Submit daily end-of-day activity and accomplishment reports to the Director of Operations
• Develop and execute approved business plans to achieve financial goals
• Maintain high visibility throughout the hotel property
• Stay informed on local market conditions and competitor activity
• Respond to and resolve hotel emergencies as needed
• Ensure leadership presence during peak operational periods to monitor service and cleanliness standards
• Handle guest complaints and operational challenges promptly and effectively
• Train and ensure all employees deliver professional, friendly, and efficient service
• Review and analyze financial performance regularly and coach management team on financial accountability
• Conduct performance evaluations and ensure timely completion of all personnel reviews and records
• Participate in sales solicitation activities and revenue generation efforts
• Conduct daily meetings with department heads to review performance and daily objectives
• Hold weekly structured meetings with department managers
• Lead monthly safety meetings and ensure compliance with safety policies
• Establish and maintain a safety committee following written guidelines
• Ensure all employees are trained on security and emergency…