Inside Sales Representative- Product Support

Base pay range

$18.00/hr - $24.00/hr

700 am – 4:30 pm Monday - Friday, after hours and weekends as needed.

• Maintains and grows parts and service sales within assigned territory.
• Assists customers with sales needs, including establishing, qualifying, maintaining contact with small to medium-sized customers to increase sales of machines, work tools, rentals, parts and service solutions.
• Mail and email electronic and other promotional campaigns to assigned accounts.
• Investigate and troubleshoot customer service issues.
• Make outbound follow-up calls to existing customers via telephone and e-mail to cross-sell and up-sell.
• Handle inbound calls and convert them into sales.
• Measure U/C and report to customer with quotes.
• Conduct TA1 inspections and report to customers with quotes.
• Manage 300 to 500 active customer accounts.
• Must have a degree from an accredited college or 1-3 years related experience and/or training or equivalent combination of education and experience.
• Mechanic knowledge preferred to understand customer equipment needs to provide equipment solutions.
• Strong customer service skills to maintain long-term strategic relationships.
• Able to effectively network throughout the organization to obtain resources required to meet or exceed customer expectations.
• Strong computer skills for DBS, Service Link and Sales Link/CRM software, PSQ, and CAT Inspect; familiar with Word, Excel, Outlook, and database management.
• Must be a self-starter with good time and territory management skills.
• Excellent interpersonal and communication skills for phone, in-person and email communications.
• Ability to work in a fast-paced environment as a well-organized team player.
• Willingness to learn with prompt and strong attendance record.
• Must have a valid driver’s license with clean driving record (no more than 2 minor violations in past 3 years; no major violations in past 5 years). Motor Vehicle Report will be performed on final candidate.

Non-Union IND

Altorfer Industries offers an industry-leading compensation and benefit package

• Health, Dental, Vision, Disability, and Life Insurance
• 401(k)
• Paid Holidays
• Paid Parental Leave and Funeral Leave
• Paid Time Off Prorated 80 hours of PTO
• Education Assistance
• Voluntary Benefits:
  Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection

Payrate $18.00/hr - $24.00/hr plus commission

This position works in an office environment; there will be times when you are required to go out into the service and warehouse area and will be required to wear close-toed shoes and safety glasses in designated areas. Some walking and lifting up to 20 lbs may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

At Altorfer, our iron is just the beginning. Our people make our company successful, and we value long-tenured teams across 35+ locations and 1300+ employees. We have a collaborative, family-valued culture with competitive pay, excellent benefits, and a remarkable team to work with.