Student - Caring Place Client Services

Job Title:

Student - Caring Place Client Services

City:
Hammond

• Answer and respond appropriately to our 24‑hour crisis hotline
• Ability to conduct services over the phone, computer, and in person
• Meet with clients to formulate safety plans, determine needs, create a case plan, and provide requested referrals and resources
• Complete thorough intakes, assessments, case management sessions, and exits
• Ensure daily communication and collaboration with staff to meet the needs of clients
• Document thorough daily case notes into our appropriate databases
• Complete statistical or narrative reports to develop program outcomes and/or meet grant requirements

• Provide ongoing training and support to staff who are newer to the agency
• Participate in peer‑to‑peer shadowing with co‑workers, as recommended
• Engage in direct communication and receive coaching from Director of Shelter and Client Services
• Attend and participate in monthly team and agency meetings
• Complete required trainings and participate in in‑services and continuing education opportunities
• Participate in conflict resolution with peers and clients, as recommended
• Maintain confidentiality of clients, staff, and The Caring Place at all times

• Ability to conduct crisis intervention
• De‑escalation skills
• Self‑motivated
• Developed sense of empathy
• Conflict resolution skills
• Critical thinking skills
• Organizational skills
• Coordinate interactions that contribute to our safe, stable, nurturing environment
• Ability to remain calm during threats of danger
• Ability to function calmly in a high‑stress/fast‑paced environment
• Ability to identify potential problems/conflicts before they develop into concerning issues
• Ability to communicate effectively, both verbally and in writing

• Must be a PNW Student

• Must have a valid driver’s license and vehicle insurance.
• Ability to implement all pandemic policies, as developed.

Non‑Exempt