Customer Service Rep

Customer Service Rep at Baseline Fitness

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

• Greet and meet potential members, providing a great customer experience.
• Handle front desk tasks: answer phone calls in a polite and friendly manner to assist with questions or concerns.
• Take information calls and tours.
• Assist in member check‑ins, sign‑ups, cancellations, BCM amenity usage, and update member account information.
• Facilitate member services issues and questions, forwarding them to the Club Manager, Manager in Training, or Team Lead as needed.
• Help maintain the neatness and cleanliness of the club.

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSAAdvancement Opportunities

• Essential behavior requirements:
  • Customer Service: communicate and interact with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
  • Listening: actively listen to customers, empathize, and work together to solve problems.
  • Problem Solving: recognize and define problems; analyze relevant information; encourage alternative solutions and plan to resolve situations; seek additional assistance when needed.
  • Diplomacy: demonstrate tact and skill in all interactions while using appropriate behavior and language.
  • Communication: ability to communicate questions, concerns, or issues to a supervisor in a timely manner.
• Minimum qualifications:
  
  honesty and good work ethic, strong customer service skills, basic computer proficiency.
• Physical demands: standing and walking at least 75% of the shift; talking in person or on the phone at least 75% of the shift; must be able to lift up to 50 lbs. less than 30% of the time.

Entry level

Part-time (Full-time/Part-time)

Hammond HAM – Hammond, LA