Credit Card Specialist

Great employees are essential to maintaining the confidence our customers place in us. FGB believes that our employees are our greatest asset as demonstrated in their professionalism and dedication. We encourage open communication and strive to cultivate an environment in which our employees will contribute new ideas and innovations that will help us excel. As we grow, we want YOU to join our team to help fulfill our mission of serving the banking needs in our local communities.

Our full-time employees are eligible for amazing benefits including medical, dental, vision, and basic life/AD&D insurance, prescription drug benefits, long term disability, and salary continuance (short-term disability). In addition, they get paid holidays, paid vacation and sick leave, a tuition reimbursement program, 401k, section 125 cafeteria plan, and the opportunity to earn FGB stock grants. Apply today to enjoy these benefits and more!

Position Summary

The Credit Card Specialist handles inbound and outbound calls, assists with applications and account setup, resolves transaction issues, and provides excellent customer service while ensuring compliance and coordinating with internal teams.

Essential Duties and Responsibilities

* Process credit card applications, coordinate with the Credit Department for approvals, and ensure all required documentation is completed and cards are ordered.

* Answer inbound and make outbound calls to assist customers with credit card transactions, providing excellent customer service and resolving errors over the phone in compliance with regulations.

* Balance daily reports and internal accounts.

* Pull and review past-due reports weekly, submit findings to the Special Assets Department, and collaborate with the team to resolve delinquent accounts.

* Work with the Marketing Department to ensure all credit card rate updates and application changes are accurately communicated and implemented.

* Post all credit card payments via on credit card processor system (currently Client Link).

* Provide any maintenance on credit card processor system including lost/stolen cards, reissues, etc.

* Adhere to BSA/AML policy and all other bank policies.

* Other duties and responsibilities as may be assigned by supervisor.

Minimum Qualifications (Education, Experience, Skills)

* At least 1 year of previous banking experience required.

* High school diploma or equivalent required.

* Excellent verbal, written, and customer service communication skills.

* Must be able to multi-task and work in a fast-paced environment.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk and hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

The noise level in the work environment is usually moderate.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.

The requirements listed in this document are the minimum levels of knowledge, skills or abilities