Supv, Revenue Assurance

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The Supervisor, Revenue Assurance is responsible for overseeing the utilities efforts to safeguard and optimize revenue streams. This role leads a team of professionals responsible for identifying, analyzing, and mitigating revenue losses, ensuring billing accuracy, and enhancing the overall financial performance of the utility. It works closely with senior leadership to develop and implement revenue assurance strategies that align with Entergy’s broader objectives, using data analytics and cross‑functional collaboration to drive continuous improvement.

Hybrid

Entergy Services, LLC

• Lead, mentor, and develop a team of Revenue Assurance professionals fostering a culture of accountability, collaboration, and continuous improvement.
• Set performance goals for the team, monitor progress, and conduct regular performance reviews.
• Work closely with AMOC, Field Metering, billing, finance, and customer service teams to ensure revenue assurance initiatives have cross‑functional support.
• Collaborate with legal and regulatory teams to ensure compliance with regulations, relevant laws, and utility standards.
• Work with AMOC and other advanced metering groups to stay current with meter technology.
• Identify areas of potential revenue leakage such as meter inaccuracies, energy theft, and billing discrepancies, and develop targeted initiatives to address them.
• Interface with customers, corporate security, and law enforcement when required; explain technical problems to customers or account representatives; resolve Public Service Commission, City Counsel, and executive complaints.
• Maintain compliance and adherence to regulatory rules and guidelines, SOX rules, and other company policies.
• Develop and monitor key performance indicators (KPIs) to track performance and efficiency of revenue assurance processes.
• Conduct root‑cause analysis on accounts to reduce errors and improve processes.
• Resolve escalated customer complaints that require high‑level review; develop ongoing strategy and communicate effectively to impacted groups.
• Improve customer satisfaction through proactive communication and ensure revenue is not adversely impacted by process failures or human error.
• Lead initiatives to automate, improve, and streamline revenue assurance processes using technology and advanced data analytics to reduce manual intervention and enhance accuracy.
• Collaborate with enterprise teams such as the AI team and M2C Data and Analytics team to utilize advanced analytics tools to detect patterns of revenue loss and monitor the effectiveness of protection measures.

• Bachelor’s Degree in Computer Science, Management Information Systems, Engineering, Accounting, Economics, or an equivalent computer or business‑related degree from an accredited college or university.
• Master’s Degree desired.

• At least 10 years of field experience in operations, distribution, customer service, and/or related areas.
• Preferred 5+ years’ experience in operations management focusing on utility field operations, metering, or customer service.

• Broad understanding of different systems, theories, and practices.
• Ability to apply industry and commercial awareness to drive financial and operational performance.
• Exceptional leadership ability.
• Excellent interpersonal skills; team player.
• Strong organizational skills with ability to lead multiple work groups simultaneously.
• Knowledge of AMI and Smart Grid network management tools (e.g., MDMS Energy IP, AMI Head‑end System UIQ, SAP‑CCS, Maximo, MV‑90, ESRI ArcGIS).
• Strong knowledge of utility and metering concepts.
• Knowledge of IT networks, utility business processes, customer operations, policies, procedures, standards, tools, technology, and systems environment.
• Experience leading cross‑functional teams to service internal customers.
• Ability to resolve issues by leveraging resources throughout the organization.
• Knowledge of IT Service Management practices and ITIL preferred.
• Out…