Key Holder

US:

LA:

Hammond | Retail | ACTIVE PART TIME

Posted 2 days ago | Apply before January 7, 2027

About the Job

Love books? Good. Ready to lead? Even better. As Keyholder, you'll take your first step into store leadership—operating as a limited Manager On Duty under the direction of the management team, leading your category team, and keeping the store secure and ready for every reader who walks through the door. You're the one the team turns to when something needs to get done right.

Ready to see where leadership can take you at Books-A-Million? This is a leadership role based in one of our Books-A-Million retail store locations, built for booksellers who are ready to grow into leaders.

Role Summary

Great bookselling starts with people who love books, and as Keyholder you'll help lead the team that brings that love to every customer. The Keyholder operates as a limited Manager On Duty under direction from the management team—maintaining the physical security of the store, leading an assigned category team, and making sure every shift runs to standard. A passion for books isn't a bonus here, it's the foundation.

You'll bring it to your category, your team, and every customer you help, while building the skills it takes to lead a store.

• Step up and lead the shift. Operate as a limited Manager On Duty in partnership with the management team, keeping the store running to standard in line with company policies, procedures, and guidelines so every shift delivers for customers.
• Own your category's results by leading your category team to stronger sales and standout service, so every table and shelf gives readers a reason to stay and explore.
• Be someone your store can count on. As a key-holding member of management, keep your Books-A-Million store physically secure, open and close with care, and follow loss prevention standards with honesty and integrity, so associates and customers always feel safe.
• Share what you know and love by training and developing Associates within your category, helping every bookseller build the confidence and product knowledge to connect customers with their next great read.
• Build a more flexible team by leading cross-training that helps Associates discover new corners of the store, so the team is ready to jump in wherever the store needs them.
• Keep your shift connected and focused by leading daily briefings when you're on duty, so every associate knows the goals, the plan, and why it matters.

• Turn a quick visit into a favorite bookstore. Set the standard for warm, genuine service, and when something goes wrong, own it and bring it to a satisfying resolution that leaves the customer with a reason to come back.

• Make every shelf tell a story. Keep your categories inviting, clean, and running efficiently, so readers find what they came for and discover a book they didn't know they needed.
• Handle the behind-the-scenes details that keep the store running smoothly, from dropping off the bank deposit to picking up the change order as needed.
• Keep the café ready to serve by making sure essential supplies are always stocked, fresh, and available when the team and customers need them.

• Every shift is different, and great stores run on leaders who jump in wherever they're needed. Be the leader your team can count on, on the busiest day and the quietest one.
• Performs other duties as assigned.

• 18 years of age or older
• High school diploma or equivalent
• Previous experience in a supervisor role
• Successful completion of all required background screenings

• Experience in book, specialty, or media retail, and a genuine…