Service Administrator

Location: Hook Area

Salary: £28,000 - £31,000 + Bonus + Excellent Benefits

The Opportunity

An exciting opportunity has arisen for a highly organised and detail-oriented Service Sales Administrator to join a successful and growing technical services organisation.

Working closely with sales, operations and customer service teams, you will play a pivotal role in supporting the sales process, managing administration activities and ensuring customer information, contracts and service records are maintained accurately.

This is a fast-paced role suited to someone who enjoys multitasking, working to deadlines and being a key part of a collaborative team environment.

Key Responsibilities

• Process and manage customer orders and service-related documentation.
• Support sales teams with quotations, contract administration and customer enquiries.
• Maintain accurate records within internal systems and databases.
• Produce regular reports and management information.
• Monitor incoming enquiries and allocate work accordingly.
• Ensure service agreements, customer records and documentation are accurate and up to date.
• Liaise with internal departments to coordinate customer requirements and service delivery.
• Assist with invoicing, order acknowledgements and general administration activities.
• Support reporting requirements through spreadsheet management and data validation.
• Provide general administrative support across the department where required.

About You

We are keen to speak with candidates who have experience in one or more of the following:

• Sales Administration
• Service Administration
• Contract Administration
• Sales Support
• Service Coordination
• Customer Service Administration

You will ideally possess:

• Strong organisational and time-management skills.
• Excellent attention to detail and accuracy.
• The ability to manage multiple priorities within a busy environment.
• Strong communication skills and a customer-focused approach.
• Confidence using CRM systems and Microsoft Office applications.
• Excel experience, including working with data and reports.
• A proactive and team-focused attitude.

What's On Offer

• Hybrid working
• Annual bonus scheme
• Generous holiday entitlement
• Enhanced pension contribution
• Private healthcare
• Life assurance
• Flexible working arrangements
• Ongoing training and development
• Friendly and supportive team culture