Housing Repairs Administrator

Housing Repairs Administrator

Location:

Gosport, Hampshire, PO12 3BE

Salary:
Circa £30,000 per annum (FTE)

Contract:

FTC – 12 Months, Possibility of Permanent Position

Hours:

25-37.5 hours per week (flexible depending on candidate and service needs)
Keep homes running. Support residents. Make a real impact.
Are you highly organised, practical and passionate about delivering excellent customer service
Do you enjoy coordinating workloads, solving problems and keeping things running smoothly behind the scenes
We're looking for a Housing Repairs Administrator to join our Property Services team and play a key role in delivering a responsive, efficient and resident-focused repairs service.
This is a varied position combining repairs administration, scheduling, purchasing, project support, customer service and property maintenance knowledge. You'll be the vital link between residents, maintenance operatives, contractors and suppliers, helping to ensure repairs are completed efficiently and residents remain informed every step of the way.
No two days are the same. One moment you'll be scheduling urgent repairs and managing operative diaries, the next you'll be raising purchase orders, tracking project costs, coordinating contractors or speaking with residents about ongoing works.
If you're someone who enjoys variety, thrives in a fast-paced environment and takes pride in keeping things organised, we'd love to hear from you.
About the Role
As our Housing Repairs Administrator, you'll support the delivery of responsive repairs, planned maintenance, refurbishment projects and property improvement works across our housing portfolio.
You'll coordinate appointments, maintain accurate records, support purchasing and cost controls, liaise with contractors and residents, and help ensure our repairs service operates efficiently and effectively.
While administration and coordination form the core of the role, you'll also bring practical maintenance knowledge that helps ensure repairs are diagnosed correctly and allocated to the right people first time.
What You'll Be Doing
 
* Coordinating responsive, routine and emergency repairs, ensuring work is allocated and completed within agreed timescales.
 
* Managing operative diaries, scheduling appointments and arranging follow-on works, contractor visits and additional appointments where required.
 
* Maintaining accurate repair records and updating systems throughout the lifecycle of each job.
 
* Acting as a key point of contact for residents, providing updates on repair progress, delays and appointment changes.
 
* Handling enquiries professionally, resolving issues wherever possible and supporting vulnerable residents with appropriate communication.
 
* Raising purchase orders, coordinating materials and processing invoices relating to maintenance activities.
 
* Supporting the tracking of labour, materials and contractor costs across repairs, planned works and refurbishment projects.
 
* Assisting with stock control, materials management and cost reporting.
 
* Producing reports and management information to support operational and financial decision-making.
 
* Using your maintenance knowledge to identify repair requirements and help allocate work.
 
* Liaising with operatives, contractors, suppliers and colleagues to ensure repairs and projects progress efficiently.
 
* Supporting the delivery of planned maintenance, refurbishment programmes and contractor-managed works.
 
* Providing practical assistance with maintenance activities where appropriate and within your level of competence.
About You
You'll be a proactive and organised individual who enjoys balancing administration, customer service and operational coordination.
You'll Have:
 
* Previous experience within repairs, maintenance, property services, construction or a similar environment.
 
* Good practical knowledge of property maintenance and common repairs.
 
* Experience coordinating appointments, workloads or operational activities.
 
* Strong administrative and organisational skills.
 
* Excellent communication and customer service skills.
 
* Good IT skills, including Microsoft Office applications.
 
* A high level of attention to detail and accuracy.
 
* The ability to manage changing priorities and work effectively under pressure.
It Would Be Great If You Also Have:
 
* Experience with in social housing repairs and maintenance.
 
* Experience scheduling trade operatives or maintenance teams.
 
* Knowledge of responsive repairs, voids or planned maintenance…