Service Advisor

Job Title:

Service Advisor

Location:

Basingstoke

Salary: £30,000-£32,000 basic salary with a competitive bonus scheme

Hours:

Monday to Friday – 1 in 3 Saturday mornings

We are currently recruiting for a Service Advisor to join our client’s main dealer in the Basingstoke area.

You will be joining well-established, family-run dealer group with an amazing front of house service team, and a car dealership with an excellent reputation.

Our client is either looking for an experienced service advisor with previous motor trade experience, or a trainee advisor with a background in customer service from any industry.

You will need to be well versed in delivering high levels of customer satisfaction in an exciting, busy and friendly environment. Working within a dedicated, experienced team, you will be responsible for ensuring the workflow of the department, providing your customers with a high level of detailed and timely communication, while also hitting

and exceeding targets and up selling our full range of aftersales services.

Responsibilities of Service Advisor:

* Booking in vehicles for service, maintenance and repair.

* Greeting customers and processing all necessary documentation prior to work commencement.

* Keeping customers informed as work is progressed on their vehicles.

* Explaining the need for any additional work identified on the vehicle.

* Obtaining authorisation for any additional work identified.

* Actively marketing specific aftersales products to customers.

* Raising invoices on the completion of the agreed work.

* Ensuring that vehicles are completed and returned in the required time scales.

* Handing back vehicles and providing a detailed summary on completion.

* Liaising with the workshop and other internal departments.

What’s on Offer for You!

* A basic salary of £30,000 - £32,000 - commission structure is uncapped.

* 22 days holiday plus bank holidays.

* Pension scheme.

* Car benefit solution scheme.

* Staff discount on vehicle servicing.

* In-house, manufacturer & professional training, resulting in career progressing accreditations and qualifications.

* Private medical insurance

* Free parking

* Employee discounts

Please know that once you have applied for the Service Advisor vacancy, more in depth details will be given about salary and hours, and career progression with the company, so please do not hesitate to get in touch!

Hawkfield Recruitment Ltd is a specialist Automotive Recruitment agency, acting on behalf of our clients. If you are interested in this position, please click APPLY – alternatively, contact Jack Broomfield at Hawkfield Recruitment to discuss this role in more detail