Client Care Receptionist , Cedar Vets

What the Role Really Involves

• Welcoming clients and reassuring worried pet owners.
• Managing a busy waiting room with confidence, kindness, and professionalism.
• Turning enquiries into booked consults through great conversation and client education.
• Staying two steps ahead — prioritising what matters most in the moment.
• Supporting vets and nurses by keeping client flow smooth and information accurate.
• Handling payments, medications, and appointment planning.
• Keeping the reception area organised and ready for anything.

• Experience in customer service or client-facing work (not necessarily in a vet practice).
• Strong communication — both with clients and colleagues.
• Confidence using computer systems.
• Ability to manage multiple priorities clearly and calmly.
• A positive attitude and a commitment to our values.
• Flexibility to work some evenings and weekends.
• A full UK driving licence.

• Working across our practice, at all four surgeries.
• Full Time, Permanent.
• A supportive team who genuinely care.
• A role that makes a real difference to clients and pets.
• Ongoing training and development.
  
  Opportunities to grow your skills and responsibilities.
• Staff discount, free parking, and a modern working environment.
• A culture where hard work is recognised — and appreciated.