Senior ServiceNow Engineer; SC Cleared

Our client, a prominent entity in the Defence & Security sector, is currently seeking a Senior Service Now Engineer on a contract basis for a 12-month duration, located in Farnborough. In this role, you will utilise your expertise in ITIL v2 and ITIL to drive the implementation and enhancement of Service Now capabilities within the organisation, supporting critical initiatives and platform maturity.

• Design and deliver Service Now solutions focusing on CSM and ITIL-based workflows, ensuring alignment with agreed requirements and timelines.
• Lead and execute Service Now integrations with enterprise platforms using REST APIs and standard integration patterns.
• Produce technical designs, configurations, and build artifacts that adhere to internal standards and are supportable.
• Optimise workflows, business rules, notifications, UI Policies, and Forms to streamline IT and business processes.
• Implement and enhance Incident, Problem, and Change Management processes aligned with ITIL best practices.
• Contribute to the evolution of the Service Now roadmap by providing expert recommendations and delivering agreed enhancements.
• Provide knowledge transfer, clear documentation, and handover to internal teams at specified points during the engagement.

• Extensive hands-on experience in Service Now delivery, particularly with CSM and ITIL workflows.
• Proficiency with Service Now CSM, ITSM/ITIL, ITOM (beneficial), and CSDM.
• Experience in delivering Service Now integrations using REST APIs.
• Solid understanding of Service Now platform architecture and best practices.
• Working knowledge of JavaScript, Service Now scripting, and web technologies (HTML, AJAX).
• Ability to translate business requirements into pragmatic technical solutions.
• Service Now Certified System Administrator (CSA) certification is essential; additional certifications are desirable.

• Outcome-driven with a focus on delivery quality and timelines.
• Comfortable working independently or within agile delivery teams.
• Engages professionally with stakeholders while maintaining contractor independence.
• Produces clear documentation and implementation guidance.

If you are an experienced Senior Service Now Engineer with a passion for enhancing platform capabilities within a secure environment, we would love to hear from you. Apply now to join our client's dynamic team in Farnborough.