IT Services Support Manager

Role: IT Services Support Manager Salary: to £47,000 per annum, depending on experience

Location:

hybrid in Hampshire approx. 2-3x per week & on call rota We're looking for an experienced senior IT leader to be responsible for ensuring the delivery of secure, resilient, and high-performing technology services that support critical organisational operations. You will act as the technical authority, shaping architecture, standards, and long-term strategy while leading specialist teams and driving continuous improvement across infrastructure, systems, and cloud platforms.

You'll be working in a hybrid environment, based between 2-3 days per week in the office / on sites around Hampshire and the remainder of the week working remotely. This is a full-time permanent IT Services Support Manager position, paying up to £47,000 per annum, depending on experience. Candidates must live a commutable distance to the Hampshire region and already hold full UK right to work.

Skills and experience required:
Proven experience in an ICT support and delivery environment. Strong understanding of IT governance, change management, and service delivery frameworks e.g. ITILv4 Understanding of system integration principles and software testing methodologies. Strong background in enterprise architecture, infrastructure, and network design. Lead technical strategy planning, translating organisational and operational needs into clear ICT roadmaps and delivery plans. Strong customer focus with a commitment to delivering high-quality service.

Excellent communication skills, with the ability to explain technical concepts in plain English. Demonstrable ability to prioritise and manage multiple workloads in a fast-paced environment. Strong influencing, negotiation, and stakeholder management skills. Ability to build effective working relationships with colleagues, suppliers, and partners. Knowledge of data security legislation, principles, and responsibilities within a large ICT environment. High level of attention to detail, particularly when working with data and systems.

Strong verbal, written, and presentation skills. Commitment to continuous professional development. Ability to work flexibly to support operational requirements. High levels of integrity and confidentiality when handling sensitive information. Full driving licence and willingness to travel as required. What you'd be doing:
Provide technical support and contribute to the delivery of ICT services across the organisation. Line manage senior technical staff and specialist systems roles Plan, manage, and support software testing, upgrades, and deployments in line with ITIL best practice and Change Policy. Lead the rollout of new software versions, ensuring minimal disruption to business-as-usual operations. Maintain and regularly review support documentation to ensure accuracy and effectiveness.

Act as a key technical contact for suppliers, managing relationships and ensuring alignment with organisational roadmaps. Provide technical leadership on system integrations and interfaces with third-party applications. Deliver expert technical advice to users at all levels, adapting communication to suit the audience. Manage workload effectively across operational support and project delivery. Ensure high data quality through detailed analysis and validation of system data.

Support the ongoing improvement, security, and resilience of ICT systems and services. Benefits :
Substantial holiday allowance plus bank holidays Very generous pension Flexible working with reasonable start/finish times And much more If you're interested, then we'd love to hear from you - please Apply Now and send a CV for quick review. Should you require reasonable adjustments at any point during the recruitment process or if there is a better way for us to communicate, please do let us know.

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