Senior Information and Guidance Officer

As a Senior Information and Advice Officer within our Information and Advice Team, you’ll play a leading role in shaping how residents access vital information, advice and support. Your role sits at the heart of our Connect to Support Hampshire (CTSH) service, our public-facing website that helps residents find the information they need to live well and independently.

Leading on the day-to-day management and development of CTSH, you’ll have overall oversight of the content, ensuring it is accurate, accessible and aligned with service priorities. You’ll work collaboratively across teams, partners and providers, driving improvements in digital information, engagement and communication to better support our communities.

What you’ll do:

• Lead the overall management and development of the Connect to Support Hampshire website, including content oversight, creation of new pages and ensuring high-quality, accurate and user-focused content.
• Collaborate with stakeholders and partners to continuously improve website performance and user experience.
• Oversee the delivery of our online needs self-assessment tool, including functionality, updates, and analysis of data and user feedback to drive improvements.
• Manage internal and external communications, including newsletters, alerts, website updates and key messaging.
• Monitor system performance and analytics, working wi...