International Travel Coordinator

International Travel Co-ordinator

Location: Portsmouth, Hampshire

Position: Full-Time, Permanent

Hours: 40 hours per week (Shift rotation between 8:00am – 8:00pm, Monday to Friday, with 1 in 4 weekends)

Salary: £29,000 – £32,000 per annum (Dependent on Experience)

Coordinate Global Logistics & Life-Saving Travel Operations

Are you a fast-paced travel or logistics specialist with experience in complex bookings, airline ticketing, or emergency transport coordination? This is a deeply rewarding role where your planning, directly supports individuals around the world in time-sensitive situations.

We are delighted to partner with a leading global medical assistance, security, and risk management organisation. They are seeking a meticulous and calm International Travel Coordinator to join their specialist travel unit in their Portsmouth office.

In this position, you will play a critical role in coordinating complex, international medical repatriations and urgent global journeys. Working as part of a collaborative, expert team, you will arrange time-critical flights, ground transport, medical escorts, visas, and clearances, ensuring patients and travellers return home safely and seamlessly.

• Global Travel & Logistics Coordination:
  Plan and organise safe, cost-effective, and medically appropriate international travel arrangements for complex global repatriation cases.
• End-to-End Itinerary Management:
  Arrange commercial flights, medical escorts, ground transport, ambulances, accommodation, and necessary visa documentation.
• Stakeholder & Partner
  
  Collaboration:
  
  Work closely with internal case handlers, medical teams, security specialists, airlines, transport suppliers, and airport authorities.
• Cost Comparison & Record Keeping:
  Assess suitable travel options, conduct accurate cost comparisons, maintain clear case files, and adhere to strict regulatory and airline requirements.
• Issue Escalation & Problem Solving:
  Proactively identify potential delays, travel restrictions, or logistical hurdles, escalating concerns to ensure uninterrupted, safe journeys.
• High-Level Customer Service:
  Deliver empathetic, professional communication to clients and third parties while managing competing priorities in a fast-paced environment.

We are seeking an organised, proactive individual with a background in fast-paced travel planning, airport operations, or complex logistics.

• Travel Industry & Logistics
  
  Experience:
  
  Proven background in airline ticketing, airport logistics, marine/offshore travel, business travel, or emergency medical transport.
• GDS & Ticketing Knowledge:
  Experience using Amadeus GDS or similar Global Distribution Systems, alongside a good understanding of airline ticketing rules and procedures.
• Time-Critical Problem Solving:
  Ability to remain calm, focused, and adaptable under pressure when dealing with last-minute changes or urgent travel requests.
• Exceptional Attention to Detail:
  Meticulous approach to managing multiple caseloads, reviewing regulatory requirements, and organising accurate itineraries.
• Communication & Customer Service:
  Excellent written and verbal skills, with a track record of building positive relationships with suppliers, airlines, and internal medical teams.

• Meaningful, Impactful Work:
  Move away from standard holiday bookings and take on a purpose-led role where your travel coordination and logistics skills make a genuine, life-changing difference.
• Complex Global Operations:
  Work across global time zones, coordinating urgent flights, medical clearances, ground ambulances, and specialised transport.
• Top-Tier Benefits Package:
  Includes an incremental holiday scheme, a Health Cash Plan worth up to £1,700 per year, high-street discount perks, a strong pension, and worldwide family travel insurance!
• Career Growth & Support:
  Benefit from ongoing training, professional development, and a collaborative team environment.