Outreach Officer – Wessex

Job title:

Outreach Officer - Wiltshire, Dorset, Hampshire and the Isle of Wight

Reports to:

Therapies Assessor and Service Manager

Salary:
Salary of £26,227 per annum

Location:

Remote with regular travel across Wiltshire, Dorset, Hampshire and the Isle of Wight

Hours:

Full-Time, 37.5 hours per week

Post No: 2

WCSOCFT1

Objective:

2wish exists to provide support to anyone affected by the sudden and unexpected death of a child or young person aged 25 and under.

Aims:

Ensure every Emergency Department and Critical Care unit has a suitable bereavement suite
Ensure that bereavement boxes are available at each of these hospitals
Ensure that immediate bereavement support is available for all affected by the sudden death of a child or young person
Provide a professional counselling service and complementary therapies for those affected by the sudden death of a child or young person
Provide support to individuals who witness the sudden death of a child or young person
Provide support and training to professionals from any sector who may be affected by the sudden death of a child or young person
To advocate and campaign on behalf of suddenly bereaved families2wish Cymru & 2wish:

2wish has been established since 2012 and has grown from strength to strength. During tis time, we have worked tirelessly to embed our service and ensure that the offer of support is made at the point of death. We offer an immediate, consistent, high-quality and compassionate service to all individuals affected by the sudden and unexpected death of a child or young person aged
25 and under in Wales and the bordering counties in England, including;
Cheshire, Shropshire, Herefordshire, Worcestershire, Gloucestershire, Avon and Somerset, with the plan to continue to roll out support to the whole of England. We work in partnership with professionals who refer int the charity on behalf of families, so they don’t have to trawl through the internet for an organisation who may, or may not, be able to support. We provide immediate, and ongoing, support and are here for as long as our families need us.

Context of role:

The Outreach Officer plays a key role in raising awareness of services, strengthening community partnerships and supporting the delivery of high-quality bereavement support activities across the region. The postholder will engage with local networks, coordinate events, and support volunteers while ensuring effective monitoring, reporting and continuous improvement.

Key responsibilities:

Support Service:

Event Coordination and Delivery

Coordinate and deliver regular community engagement activities, including; coffee mornings and support events.
Organise and facilitate regular wellbeing and social activities, such as; walks or group sessions.
Represent the organisation at regional events, including supporting fundraising and CYP teams when required.
Co-lead on bookings and coordination of Ty Uchaf, our respite house.

Awareness, Training and Engagement

Lead on regional awareness training delivery for non-emergency services and community-based organisations.
Deliver additional 2wish training programmes as required, including Children & Young People (CYP) and Bereavement in workplace support training.
Lead awareness and advocacy activities with local ‘support champions’ , including professionals within non-emergency services.

Partnership and Network Development

Actively engage with local bereavement networks through attendance at meetings, hosting
information stands and building strong professional relationships across the region.
Develop and maintain effective links with community partners to expand reach and awareness of services.

Volunteer Support

Act as a key local contact for volunteers.
Support the recruitment, training and retention of volunteers in collaboration with the wider team.

Administration, Monitoring and Reporting

Maintain and take ownership of relevant systems and spreadsheets, including those used for:
Event planning and delivery, Marketing and communications, Contact and engagement tracking
Professional and family engagement records
Accurately record interactions with stakeholders, including; families, professionals, champions and referral partners.
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