Service Manager – Pool & Spa Operations

Want to lead a fast-paced pool & spa service team in a high-growth environment?

Full-Time | Leadership Role | $60–$75K+ Depending on Experience

St. Cyr Pool & Spa is looking for a hands-on, people-smart Service Manager to take ownership of day-to-day operations at our Hampstead, NH location.

We’re growing fast, and this role is a critical leadership position with room to grow as we scale across New England.

• Lead and manage a team of 3–6+ pool/spa technicians
• Monitor job progress throughout the day via phone, Slack, and Service Titan
• Review completed jobs for quality, accuracy, and follow-up needs
• Collaborate with dispatch to build smart, efficient schedules
• Jump on customer calls when needed to resolve issues or de-escalate complaints
• Maintain daily accountability: on-time starts, truck prep, job readiness
• Partner with the warehouse manager to ensure techs have what they need
• Run weekly reports to spot issues, track KPIs, and plan improvements
• Enforce company standards and operating procedures
• Report directly to senior leadership with insights and solutions

• 2+ years managing field teams in a service/trades business (HVAC, plumbing, pools, etc.)
• Strong communicator—on the phone, in Slack, and in-person
• Highly organized with a proactive mindset
• Comfortable holding techs accountable with fairness and clarity
• Calm under pressure—especially in-season when the phones won’t stop
• Able to think in systems and spot recurring issues or patterns
• Bonus:
  Familiarity with pool equipment or experience in pool service

• $60,000–$75,000+ based on experience
• Health & Dental Insurance
• 401k with Company Match
• PTO + Paid Holidays
• Growth opportunity within a regional service organization

We’re not just servicing pools—we’re building the best pool and spa company in New England. That means investing in systems, people, and leadership. This role isn’t for a clipboard manager—it’s for someone who wants to own their location, build a strong team, and grow with us.