Customer Service Associate - Floater

Bluebird Self Storage is continuing to grow in Southern New Hampshire! We are looking for a full‑time Customer Service Associate to join our team in our Seacoast Area locations
—Epping and Hampstead. We are looking for a Team Member to be able to work 30 hours a week, closing shifts. This includes Saturday's from 9:30am-6pm and Sunday's from 11am-4pm.

We are a team‑based organization  strive to make everyone feel included and valued through transparency with information sharing, open meetings, and soliciting the feedback of our team. Positive workplace culture is of the utmost importance. We encourage a healthy work‑life balance and strongly believe that team members should enjoy their time at work.

You will LOVE working here!

• Integrity, accountability, excellence, positivity, and teamwork are the fundamental values to uphold in our organization.

• Competitive wages
• Health insurance
• Dental insurance
• Vision insurance
• Supplemental insurance
• FSA/DCA
• PTO
• Paid holidays
• 401k and 401k match
• Health and wellness incentive program
• Team member recognition
• Corporate on‑site gym
• Other benefits and more!
• Opportunities for internal growth

Our Customer Service Associates (CSAs) are the face of our organization, and therefore are expected to be team players with outstanding customer service skills. The CSA operates the front desk, performs routine administrative work, and assists with maintaining the cleanliness of our facility.

• Open and/or close the facility based on shift assignment.
• Deliver superior customer service to new and existing customers via phone, online, and in person by assisting with determination of storage needs, providing tours, and renting storage units.
• Utilize effective selling techniques to identify customer needs, proactively offer solutions to appropriate storage units, and drive sales and upsell when appropriate.
• Collaborate with team members to meet store goals and ensure consistent customer experience.
• Sell related storage merchandise if applicable and relay facility amenities and any ongoing specials.
• Assist with tenant issues and/or elevate concerns to management appropriately.
• Monitor surveillance cameras to ensure facility is safe and secure and conduct internal and external facility walkthrough audits during each shift.
• Maintain and clean the facility as needed throughout each shift.
• Perform operational procedures through various software programs.
• Report any facility maintenance problems and note inventory needs.
• Participate in all training initiatives.
• Other duties as assigned.

• High School Diploma or equivalent.
• Minimum 1‑year experience in retail or sales required.
• Experience with in the self‑storage industry preferred.

• Ability to safely and successfully perform essential job functions consistent with the ADA, and other federal, state & local standards—including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain reasonably regular, punctual attendance consistent with the ADA, and other federal, state and local standards.
• Compliance with all personnel policies.

• Proficient computer skills (Microsoft Office: Word, Excel, Outlook) and capacity to learn various proprietary software programs.
• Ability to take direction and work independently with little to no supervision at times.
• Excellent interpersonal skills, ability to effectively communicate with teammates and customers.
• Strong selling skills, with the ability to recommend services to meet customer needs and drive sales.

• Works in an office environment as well as occasional internal and external facility walkthroughs.
• Works with guidance from Manager.
• Performs several tasks as dictated by facility demands.
• Relates information to diverse groups.
• Makes independent decisions.
• Ability to read and understand instructions and learn established organizational systems.
• Must be able to sit, bend, twist, lift (25 lbs.), and move throughout the facility.