Billing & Collections Analyst

About Us

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. We have over 2,700+ stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico, Australia, and Spain. 90% of Planet Fitness stores are owned and operated by independent franchisees.

At Planet Fitness, our unique mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment. And we’re proud of the amazing Planet Fitness team that supports our clubs and team members. They are comprised of dynamic, dedicated, and talented individuals who represent our values of integrity, transparency, passion, respect, and excellence (while having fun!)

in everything they do.

Joining the PF family means being part of a company that cares about bettering the health and wellbeing of our communities. It means being a part of a supportive, engaging workforce with an inclusive culture that values diversity and creates an environment where everyone can feel they belong. It means encouraging professional growth and development. It means making true, lasting connections with your co-workers with celebrations, team building activities and engaging corporate events!

It means creating a positive impact in our local communities through our Judgement Free Generation® philanthropic initiative. It means being part of a brand that you can be proud of!

For the past 30 years, we’ve helped millions of people in their fitness journey and revolutionized the industry along the way. And we’re just getting started!

The Billing and Collections Analyst will play a key role in ensuring the accuracy, timeliness, and efficiency of recurring subscription billing and collection processes. This role is responsible for executing end‑to‑end billing operations, performing analysis of payment trends, optimizing collection strategies, and partnering with cross‑functional teams to drive improvements in recurring revenue and cash flow. The ideal candidate possesses strong analytical skills, exceptional attention to detail, and a knowledge of member subscription billing models and payment systems.

This role will be based out of our Hampton, NH office, and will be expected to work our hybrid work schedule.

• Execute recurring billing cycles accurately and on schedule, including both member subscriptions and PF franchisee billing. Process billing adjustments as necessary, including modifications to member subscriptions, issuing credits and/or refunds and supporting other ad‑hoc billing related activities
• Support reconciliation of billing data across systems to ensure completeness and accuracy
• Maintain and execute changes to customer accounts and billing schedules in accordance with company policy and GAAP standards
• Support the implementation and maintenance of automated billing tools and workflows.

• Monitor accounts receivable aging and proactively manage customer outreach to minimize delinquency, including facilitating payment method updates directly in billing solution
• Partner with Operations and Member Services to resolve payment issues and improve customer payment compliance
• Develop and maintain key collection metrics, including DSO (Days Sales Outstanding), collection rate, and churn recovery rate
• Recommend and execute process improvements to reduce failed payments and involuntary churn.

• Collaborate with payment processors to ensure seamless recurring transactions across multiple payment methods and geographies
• Analyze payment failure data and implement recovery strategies (e.g., card updater services, retry logic, alternative payment methods)
• Assist in defining and executing payment processing strategies to improve successful collection rates and member experience.

• Prepare and analyze monthly billing and collection reports
• Identify trends, risks, and opportunities related to customer payment behaviors
• Support forecasting and audit…