Administrative Assistant

Tidewater Roofing, a leading professional roofing contractor in Southeast Virginia, is seeking an Administrative Assistant to join our team. With over 40 years of experience, we pride ourselves in providing the best roofing services in the region. We are looking for a dynamic individual who can be our "Director of First Impressions," managing a variety of administrative tasks and ensuring smooth operations.

We offer competitive compensation, comprehensive benefits, and a positive work environment.

Job responsibilities:

• Answer and direct all incoming phone calls.
• Schedule sales appointments and enter new leads into CRM database.
• Return company voicemails and contact website submissions.
• Maintain admin team e-mail inbox.
• Enter warranties with manufacturers.
• Take customer payments over the phone.
• Accounts receivable functions: use company collections procedures to collect all past‑due customer invoices.
• Complete other administrative tasks as assigned by office manager and administrative director.

• The ideal candidate for this position must have an outgoing, friendly personality.
• Experience with collections processes to include mechanics liens a PLUS.
• Quick Books experience a PLUS.
• Experience in roofing or construction is a PLUS.
• Proficient in Microsoft Office including Outlook, Word & Excel, knowledge of accounting software.
• Ability to use Excel spreadsheets and reports (create/update formulas).
• Experience answering phones and working multi‑line phone system.
• Excellent written and verbal communication skills.

• $18/hr starting wage with monthly bonus incentive for collections.
• 5 days paid time off.
• Vacation pay.
• Paid holidays.
• Health insurance program.
• Short‑term disability insurance.
• Employer‑paid supplemental benefits.
• Vision.
• Dental.
• Employer‑paid life insurance policy.
• Discounted whole life policy option.
• Referral bonus program.

Work hours are Monday‑Friday 8:00 AM‑4:30 PM. Some overtime may be required.