Office Manager of Workforce Development

Posting Summary

Working Title Office Manager of Workforce Development

Role Title Admin and Office Spec III

Role Code 19013-SW

FLSA Nonexempt

Pay Band 03

Position Number

Agency Virginia Highlands Community College

Division Virginia Highlands Community College (Div)

Work Location Washington - 191

Hiring Range $35,000-$45,000

Emergency/Essential Personnel No

EEO Category 6-Administrative Support

Full Time or Part Time Full Time

Does this position have telework options?
-Telework options are subject to change based on business needs-

Does this position have telework options?
-Telework options are subject to change based on business needs
- No

Does this position have a bilingual or multilingual skill requirement or preference? No

Work Schedule Flexibility to work 40 hours weekly within the hours of 8:00 a.m. to 5:00 p.m. Monday-Fridays.

Sensitive Position No

Job Description

Virginia Highlands Community College serves our community by providing quality and affordable education, training, and cultural activities through an array of flexible, diverse programs that enable community members to succeed today and in the future.

This is a full-time position with comprehensive benefits.

• Assists the Workforce staff with enrollment of students into Workforce Development programs by guiding prospective students through enrollment and funding processes.
• Supports registration of students for classes and processes transfers, refunds, cancellations, payments, and other enrollment transactions.
• Servies as an escalation resource for complex registration, funding, payment, and eligibility issues.
• Makes and assembles class materials, including rosters, attendance sign-in sheets., evaluations, instructor course packets, and related materials as needed.
• Responds to student concerns and complaints and assists with researching and resolving enrollment or operational issues.
• Submits completion-verification reports and other required information to government, professional, credentialing, and regulatory agencies.
• Enters and validates course grades, credentials, completion information, and other required student records.
• Documents enrollments, progress, and payment for Fast Forward, G3, FANTIC and other applicable funding programs.
• Serves as Workforce Development’s primary functional resource and subject-matter expert for WES .
• Creates, clones, modifies, maintains, validates, and troubleshoots courses, classes, schedules, discounts, series, certificates, and related information in WES .
• Maintains advanced knowledge of WES functionality, registration workflows, funding processes, reporting, and date requirements.
• Identifies WES Issues and coordinates resolution with appropriate college, VCCS , and vendor resources.
• Develops and maintains WES procedures and provides guidance and training to Operations staff and other Workforce Development employees as appropriate.
• Conducts data-quality reviews and coordinates correction of WES discrepancies.
• Produces and validates operational data and reports related to enrollment, fill rates, registration, completion, credentials, funding and other performance measures.
• Communicates approved program, course, and schedule changes requiring website updates.
• Monitors alignment between WES and Workforce development website information and identifies discrepancies, outdated information, broken or ineffective registration pathways, and integration issues.
• Coordinates and tracks corrections with appropriate college and vendor resources and validates implementation of corrections affecting Workforce Development course information and registration processes.
• Monitors scheduled classes and provides enrollment and fill-rate information to the appropriate program staff.
• Serves as a senior operational resource…