Sales Manager, Mercedes-Benz of Hampton role at Mills Automotive Group. We are looking for a strong leader with luxury automotive expertise to fill the role of Sales Manager, Mercedes-Benz of Hampton. You will lead the sales team and play a key role in designing memorable client experiences. This role requires 3-5 years of experience in luxury automotive sales, where you have led a high-performing sales team and ensured that every client interaction reflects the luxury and prestige of the Mercedes-Benz brand.
You will be responsible for strategic planning, driving sales growth, and achieving profit targets. We encourage candidates from diverse backgrounds to apply.
Mills Automotive Group:
Dedicated to Delivering a Tailored & Exceptional Automotive Experience! At Mills Automotive Group, we are a family-owned company proud to stand among the leading dealership groups in the United States. With a continually expanding portfolio of over 35 dealerships and a diverse array of brands under the Mills Auto umbrella, we are well-positioned to meet every consumer's automotive needs. What truly sets us apart is our steadfast dedication to our customers.
Our knowledgeable sales and service team brings years of industry expertise, all focused on elevating the customer’s experience.
Location:
Hampton, VA
Join Mills Auto Group and help redefine the car-buying experience for our valued customers. Your dedication to our core values—character, integrity, teamwork, work ethic, and performance—will help us achieve new heights together.
Essential Responsibilities- Lead, mentor, and motivate sales staff to achieve individual and team sales goals.
- Collaborate with General Sales Manager to assess and establish optimal staffing levels. Ensure new hires meet high standards through careful screening and selection processes.
- Foster a positive work environment by maintaining high morale and low turnover. Support employee development, address concerns and issues promptly, and recognize outstanding performance to encourage internal promotions and overall team satisfaction.
- Conduct regular training sessions to enhance the team's product knowledge, customer service skills, and sales techniques.
- Develop and implement strategic initiatives to drive sales growth and maximize profitability within the sales department.
- Monitor market trends and competitor activities to identify opportunities for growth and innovation.
- Ensure a cohesive and premium brand experience across all key customer touchpoints, including online platforms and F&I interactions.
- Identify opportunities to enhance the luxury experience for clients through exclusive events, partnerships, and personalized services.
- Oversee client relationship management processes to ensure a high level of customer satisfaction and retention.
- Ensure the dealership environment reflects the high standards of the Mercedes-Benz brand, creating a welcoming and luxurious atmosphere for customers.
- Implement and uphold strict adherence to all sales processes and protocols to maintain dealership standards and compliance.
- Oversee the utilization of CRM system to optimize customer relationship management and improve sales efficiency.
- Effectively manage new & used car inventory, turnover, days’ supply, and stocking levels for each Mercedes-Benz model to maximize profitability.
- Analyze sales data and performance metrics to identify areas for improvement and implement corrective actions as needed.
- Generate reports and presentations to communicate sales performance insights to senior leadership.
- Minimum 3-5 years of experience in luxury dealership management experience.
- Bachelor’s degree in Business Administration, Marketing, or a related field preferred.
- Proven experience in automotive sales management - with a focus on luxury brands.
- Strong leadership and team-building skills, with a track record of motivating and developing high-performing teams.
- Results-driven mindset with a demonstrated ability to achieve and exceed sales targets and KPIs.
- Strong communication skills, with the ability to engage and build rapport with high-end…
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