Representative, Navy

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Mac Gregor is a global company that operates in 30 countries with 2000 employees. We provide sustainable cargo and load handling with a strong portfolio of products, services, and solutions to the maritime and offshore industries. Our solutions are found in over half of the world's merchant fleet.

We believe Mac Gregor is a great place to work and we are looking for innovators with an international mindset to join our team and help us create lifetime value for our customers.

Are you passionate about building strong relationships with Navy customers, local US suppliers, and cross‑functional teams? Do you get motivated by ensuring timely delivery and resolution of challenges? Mac Gregor is looking to hire a proactive and results‑oriented candidate to join our Navy Support team.

This role is part of our Global Services Division (GSD). Reporting directly to the Senior Manager, Navy Support.
This position is fully on‑site at our office in Norfolk, Virginia.

• First point of contact for all customer requests, respond to customers promptly gathering the necessary input from colleagues to give the customer the information they need
• Managing and overseeing successful, prompt quote handling and customer deliveries
• Identifying risk orders
• Managing and overseeing successful, prompt orders on local US suppliers
• Proactive communication to keep customers and suppliers informed
• Log claims, complaints and internal non‑conformances
• Engage constantly with your Navy Support Team members to find information needed to support customers and improve your competence
• Escalate urgent cases and when not getting support needed to meet customers’ needs

As a Representative, Navy Support, your day‑to‑day responsibility will be to handle customer inquiries, connect them with the right contacts, and support order book tasks for the team. In this role, it is a must that you are a strong communicator, and have the ability to build lifetime relationships with customers and suppliers. We believe you are interested and motivated to learn, gain and improve your knowledge of our customers and local US suppliers to deliver exceptional and adaptive service.

It is beneficial, but not a must, if you have previous experience and knowledge within the navy industry.

Ideally you have

• High school diploma required;
  Degree in Business Administration, Sales, or relevant field is preferred
• Previous experience from similar position and industry is beneficial
• Computer skills: MS Office, G‑Suite and ERP system (SAP and Sales Force) knowledge is an asset
• Customer‑focused, problem solver, and accountable
• Self‑motivated, organized, and skilled in time management
• Highly effective and clear communicator with active listening skills
• Compliant with safety and controls standards
• English language - both verbal and written

Our people are behind every success. People create the technology and product lifecycle solutions that make us great, our people are the ones who innovate, and people drive our business forward. With us you will be part of an international collaborative working culture with challenges and opportunities to further develop yourself professionally. We enable sustainable global maritime operations by maximizing efficiency in cargo and load handling.

• Integrity steers all our thinking, behaviour and the relationships with our customers and other stakeholders
• Quality is valued in our processes, products and services and helps to improve our customers’ performance and our own competences
• Safety is essential in everything we do

Mac Gregor is an equal opportunity employer. We recognise that diversity is key to our continued success, and strive to maintain a fair and equitable recruitment process for all applicants.

• Medical, Dental, Vision and Life insurance effective on your first day of employment
• Flexible Spending Account for medical expenses
• Company‑paid Short and Long‑Term Disability
• Company Paid Life Insurance Policy (2X’s annual base salary. Additional life insurance policies…