Floor

Join a Team That’s Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, focusing on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!

The Floor Support acts as a subject matter expert in various processes related to dealing with customers on a daily basis. You will promptly respond to all inquiries over the phone in a courteous and efficient manner and take necessary follow‑up actions until customer issues are fully resolved.

For over 65 years, Bill Gosling Outsourcing has been providing business solutions to our clients with services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing. We strive to create a fun, diverse, and engaging workplace that promotes personal and professional growth.

This position requires you to work onsite at our Hampton, VA office. We do not offer 100% work‑from‑home. First 90 days of training will be onsite, then you will move to a hybrid module (minimum 3 days in office).

• Hourly wages starting at $17.00/hour
• Health & Dental Benefits available after initial waiting period
• Equipment will be provided by us
• Amazing work culture where you can learn and grow
• New office located directly off I‑64 with easy commute and walking distance to restaurants and retail stores
• Vibrant arts community, festivals, and a rich history
• Close by attractions such as Fort Monroe National Monument, Virginia Air and Space Center, NASA, Hampton History Museum, Hampton University, Hampton Coliseum

• Assist team members by answering questions and providing support on customer transactions, including taking escalated supervisor calls and evaluating call recordings and QA reviews.
• Assist with distribution of reports, mail, and other correspondence to team members.
• Flexible team player in investing extra time for the team when necessary; including coverage when required and support in team hours tracking throughout each month.
• Champion company core values and programs to engage and motivate employees.
• Other duties as assigned.

• Strong communication skills, verbal and written.
• Previous leadership experience is preferred.
• Hands‑on experience with MS Office Suite:
  Word, Excel, PowerPoint and Office 365.
• Previous customer service / call center experience is required.
• Desire to grow and drive your career forward.

• Never Satified – Fire in your belly to win; willing to commit.
• Able to Grow, Eager – Always learning and growing personally and professionally.
• Make Others Better – Everyone improves to help business thrive.
• Creativity and Innovation – Continually innovate and discover solutions.
• Have Fun, Energetic – Celebrating wins, laughing, and having fun.

4410 E Claiborne Square, Hampton, VA 23666, USA

We have offices across the globe in North America (Barrie, Ontario; London, Ontario; Montreal, Quebec), USA (Hampton, Virginia), Manila, Philippines, San Jose, Costa Rica, Glasgow, UK, Trinidad & Tobago, India – please visit our website for additional information.

Twitter & Instagram: bgocareers
Facebook:
Bill Gosling Outsourcing
Linked In:
Bill Gosling Outsourcing
Website –

All information security responsibilities can be located in the Book of Bill (Global) and the Book of Bill (Global) – French. Please note that info security responsibilities are role based.

• Growth Opportunities – Promotions from within and advancement.
• Comprehensive Training – Extensive paid training for success.
• Team‑Oriented Culture – Collaborative and supportive environment.
• Diversity & Inclusion – Celebrate unique perspectives.
• Fun Workplace – Activities and events to build strong connections.
• State‑of‑the‑Art Offices – Modern, well‑equipped for collaboration.
• Rewarding…