Financial Aid Advisor II

Financial Aid Advisor II in Hampton, VA 23668

$52,000.00 - $57,000.00 Semi-Monthly

200 William R. Harvey Way, Hampton, VA 23668

The Financial Aid Advisor II provides comprehensive financial aid counseling and administrative support to prospective and enrolled students and their families. The position is responsible for advising students regarding federal, state, institutional, and other sources of financial assistance; evaluating financial aid eligibility; interpreting and applying applicable regulations and institutional policies; and assisting students in understanding their financial aid awards and responsibilities.

The Financial Aid Advisor II performs duties requiring a higher level of independent judgment, technical knowledge, and problem-solving than an entry-level financial aid advisor. The position may serve as a subject-matter resource to other financial aid staff, assist with complex student cases, and participate in financial aid outreach, training, compliance, and process-improvement initiatives.

• Counsel students and families regarding financial aid programs, eligibility requirements, application procedures, award information, and student responsibilities.
• Explain complex financial aid concepts and regulations in a clear and accessible manner.
• Review individual student circumstances and provide appropriate guidance regarding available financial aid options.
• Assist students in resolving financial aid issues that may affect enrollment, registration, or receipt of funds.
• Provide individualized assistance to students through in-person, telephone, email, virtual, and other communication channels.
• Maintain confidentiality of student information in accordance with applicable federal and state laws and institutional policies.
• Review and process financial aid applications and supporting documentation.
• Determine and/or assist with determining student eligibility for federal, state, institutional, and other financial aid programs.
• Review student records for completeness, accuracy, conflicting information, and outstanding requirements.
• Process professional judgment or special circumstance requests in accordance with applicable regulations and institutional procedures.
• Assist with verification and resolution of discrepancies in financial aid applications and student records.
• Review and adjust financial aid awards as appropriate based on changes in enrollment, eligibility, outside resources, cost of attendance, or other circumstances.
• Assist with the administration of grants, scholarships, loans, work-study, and other financial aid programs.
• Monitor student eligibility and assist with resolving issues related to satisfactory academic progress and other eligibility requirements.

• Apply federal, state, and institutional financial aid regulations and policies to individual student situations.
• Maintain working knowledge of applicable financial aid regulations, including Title IV requirements.
• Assist with required documentation, reporting, reconciliation, audits, and compliance reviews.
• Identify potential compliance issues and refer complex or unusual matters to appropriate supervisory staff.
• Maintain accurate and complete documentation in accordance with institutional and regulatory requirements.

• Conduct financial aid presentations, workshops, orientation sessions, and outreach programs for students, parents, and prospective students.
• Develop and distribute financial aid information and educational materials.
• Participate in recruitment, enrollment, retention, and student-success initiatives as appropriate.
• Promote financial literacy and help students understand the financial implications of borrowing and other forms of financial assistance.

• Serve as a resource to Financial Aid Advisors and other staff regarding complex financial aid questions and procedures.
• Assist with training and onboarding new financial aid staff.
• May review complex or escalated student cases and make recommendations for resolution.
• Assist with updating office procedures, forms, training materials, and website content.
• Participate in process-improvement initiatives designed to improve service delivery, accuracy, efficiency, and compliance.
• May coordinate specific financial aid programs, projects, or functional areas as assigned.

• Maintain accurate student records and case notes.
• Participate in departmental meetings, committees, and institutional…