Patient Access Representative

Sentara Careplex and Sentara Port Warwick are hiring Patient Access Representatives

Full Time shifts available.

The Patient Access Rep is responsible for all aspects of the patient registration process, including verifying the patient identity and selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service, scanning important documents such as insurance cards, 's, Living Wills, and POAs and verifying and entering the patient’s demographic and insurance information in the electronic health record.

Explain and complete complex regulatory and compliance documents and adhere to all applicable privacy and compliance standards. They will explain and collect co-payments, deposits and outstanding balances, and perform transactions securely. Greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time. May also perform scheduling, pre‑admission and discharge duties and provide supervision and patient information updates to families in waiting rooms.

• High School Diploma or Equivalent (Required)
• Associate’s or Bachelor’s degree can be considered in lieu of two years of experience

• No specific certification or licensure requirements

• Customer Service OR Data Entry - 2 years (Required)
• Demonstrated proficiency in computer keyboarding skills (Required)
• Knowledge of third party payers, ICD-9/CPT coding and medical terminology (Preferred)
• Interpersonal skills
• Proper grammar, spelling and punctuation

Extensive training provided for entry‑level candidates and opportunities for advancement provided.