Job Description & How to Apply Below
A company is looking for a Retention Lead to sustain strong partnerships and support the long-term success of the Healthy Steps program.
Key Responsibilities- Serve as the primary point of contact for sites post-fidelity attainment, ensuring ongoing support and partnership
- Conduct regular check-ins to identify and address emerging challenges faced by sites
- Develop Customer Success Plans and monitor site health indicators to ensure stability and satisfaction
- 5-7 years of experience in customer success, implementation support, or program management, preferably in health care or early childhood settings
- Demonstrated experience in building long-term customer relationships through proactive engagement
- Bachelor's degree required; advanced degree in a related field preferred
- Certifications in Customer Success Management or implementation science frameworks preferred
- Familiarity with the Healthy Steps model or similar evidence-based models is a plus
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