Overview
Provides non-clinical support within the clinic/practice environment and ensures an exceptional patient experience by performing a variety of complex administrative tasks to support patient care delivery. Schedules appointments or outpatient procedures under general supervision, including coordination of referrals, resources, pre-authorizations, communication with patients, and documentation within appropriate systems. Provides general administrative support for practice operations such as scheduling meetings, preparing correspondence, maintaining notes, minutes, files, and responding to inquiries from patients, providers, insurance companies, and other external sources.
Employs a high level of initiative and independent judgment to prioritize and handle requests and resolve issues effectively.
- High School Degree or equivalent
No specific certification or licensure requirements.
Experience- At least three (3) years of clerical or customer service experience.
- One (1) year of experience with health insurance plans, medical records data, medical terminology, registration, scheduling, or third-party payers.
- Experience with Electronic Medical Record systems preferred.
- An Associate's degree may be considered in lieu of the required experience.
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