Care Facilitator

We’re unique. You should be, too. We’re changing lives every day, for both our patients and our team members. Are you innovative, entrepreneurial minded, and committed to excellence?

The Care Facilitator acts as the patient’s first contact with the Chen Med family and serves as a patient advocate delivering exceptional customer service. The incumbent checks patients in and out of the medical clinic and provides basic secretarial and administrative support, fostering trust and building relationships with every interaction.

• Interacts appropriately with patients and records information while greeting, checking‑in, checking‑out, or scheduling appointments for patients. Conducts lobby checks to ensure organization and cleanliness.
• Serves as the gatekeeper for PCP and Specialists schedules, ensuring Top 40 patients are scheduled every 13 days.
• Utilizes computer equipment and programs to add new patient information, prints out relevant forms for processing, schedules appointments, responds to emails and generates New Patient packets; ensures patient contact and emergency contact information is accurately documented in the system.
• Conducts “love” calls, mails birthday and greeting cards to patients commemorating special events.
• Answers telephones, takes detailed and accurate messages, and ensures messages are directed to the appropriate individual.
• Clearly communicates information about Chen Med clinical personnel to patients and other individuals.
• Verifies patient insurance via phone or website and collects any necessary copays for services. Assists with scheduling follow‑up and in‑house Specialist referral appointments, when necessary.
• Escorts patients to exam rooms and ensures their comfort and well‑being prior to leaving.
• Acts as HEDIS champion for the PCP by providing visibility of HEDIS needs for scheduled patients. Reports on hospitalizations including HITS census, ENS Ping, etc.
• Presents patients with a customer‑service survey during check‑out and escalates if needed for immediate service recovery.
• Participates in daily and weekly huddles to provide details on patients.
• Regulates and monitors aspects of transportation, including driver lists/patients, medication deliveries, grocery deliveries, driver’s behavioral challenges, scheduling and coordinating Uber/Lyft rides for patients.

• Maintains the confidentiality of patients’ personal information and medical records.
• Reviews patients’ personal and appointment information for completeness and accuracy.
• Transmits correspondence by mail, email or fax.
• Performs other duties as assigned and modified at manager’s discretion.

• Exceptional customer service skills and passion for serving others.
• Working knowledge of medical insurance and/or knowledge of electronic medical record (EMR) systems.
• Knowledge of Chen Med Medical products, services, standards, policies and procedures.
• Skilled in operating phones, personal computers, software and other basic IT systems.
• Ability to communicate with employees, patients and other individuals in a professional and courteous manner.
• Detail‑oriented to ensure accuracy of reports and data.
• Outstanding verbal and written communication skills.
• Demonstrated strong listening skills.
• Positive and professional attitude.
• Proficient in Microsoft Office Suite products including Excel, Word and Outlook.
• Ability and willingness to travel locally and regionally up to 10% of the time.
• Spoken and written fluency in English.

• High school diploma or equivalent education required.
• Graduation from a nationally accredited Medical Assistant program preferred.
• A minimum of 1 year of work experience in a medical clinic or similar environment required.
• BLS for Healthcare Providers preferred.

$13.90 – $19.83 hourly.

Our benefits program includes comprehensive coverage and opportunities for career growth. For full details, please visit our benefits resources.

Entry level

Full‑time

General Business and Management

Medical Practices