Guest Service Manager - Front Office

Job Description - Guest Service Manager - Front Office

Job Number:

Work Locations:
Hampton by Hilton Marjan Island, Marjan Island Boulevard, Marjan Island Ras Al Khaimah (TBD)

A Guest Services Manager is responsible for managing the Guest Services operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

• Manage all Guest Service operations, including guest luggage and package storage and delivery, message delivery, valet and parking services, gratuity distribution, systems management, budget and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation.
• Oversee daily operations in all Guest Services departments.
• Manage administrative projects and ensure adherence to established quality standards.
• Monitor and develop team member performance, providing supervision, scheduling, counseling, evaluations, and recognition and reward.
• Monitor and assess service and satisfaction trends, evaluate and address issues, and make improvements accordingly.
• Recruit, interview and train team members.

• Hospitality – we’re passionate about delivering exceptional guest experiences.
• Integrity – we do the right thing, all the time.
• Leadership – we’re leaders in our industry and in our communities.
• Teamwork – we’re team players in everything we do.
• Ownership – we’re the owners of our actions and decisions.
• Now – we operate with a sense of urgency and discipline.

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all!

Full‑time

Hampton by Hilton

Guest Services, Operations, and Front Office