Breakfast Attendant

Overview

Join to apply for the Breakfast Attendant role at MCR Hotels
.

Location:

Hampton, VA

Company information included below under What we offer/What’s in it for you?

SECTION ONE: MCR Universal Role Standards

Executive Summary

CLEANLINESS and FRIENDLINESS!

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.

AREAS OF EXCELLENCE

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

Duties and Expectations

• Happy Guests
• Guest Relations:
  Greet guests happily upon arrival and throughout their stay with a smile.
• Name Use:
  Use the guests’ names whenever possible, ensuring they feel properly welcomed.
• Guest Satisfaction:
  All Team Members work together to contribute to great guest satisfaction scores.
• Recovery:
  Ability to handle challenging guest situations with hospitality and a sense of urgency.
• Hotel Knowledge:
  Strong knowledge of all features of the hotel facility and amenities.
• Events:
  Awareness and support for all groups and events at the hotel.
• Technology:
  Understanding of relevant technology for each role.
• Phone Etiquette:
  Answer all incoming calls with friendly service using the approved greeting.
• Spotless Cleanliness
• Sparkling Clean Work spaces:
  All areas, both front and back of the house, should be kept clean and well-organized.
• Pitching In:
  Cleanliness is a team effort; everyone may pitch in to clean guest rooms and public spaces as needed.
• Hospitality While Cleaning:
  Always greet every guest happily with a smile, by name if possible, while cleaning.
• Product Consistency & Quality
• Checklists to 100% Accuracy:
  All operational checklists are completed accurately and at the designated times, every shift.
• Shift Handover Reports:
  Handover reports must be accurate and on time.
• Flawless Uniform:
  All Team Members must wear a clean, approved uniform and be well-groomed, with nametag and smiling.
• Teamwork
• Communication:
  Clear, honest, and professional communication between Team Members.
• Can Do Attitude:
  Willing to stretch beyond traditional role to meet needs of the business and guests.
• Collaboration:
  
  Commitment to a welcoming environment and positive workplace.

SECTION TWO:
Breakfast Attendant, Role

Specific Duties and Expectations Other Duties And Responsibilities

• Table Manicure:
  Clear and sanitize breakfast room tables after each guest departure and prepare for the next guest.
• Consistent Set-up:
  Breakfast buffet area set each morning per hotel/brand directive.
• Kitchen Checklist:
  Kitchen fully cleaned according to the daily checklist after breakfast period.
• Food Safety:
  Follow daily food safety measures per local health codes and approved standards.
• Buffet Management:
  Buffet area kept well stocked and clean until the end of the breakfast period.

SECTION THREE:
Success Metrics Happy Guests

• Management Performance Ratings
• Guest Satisfaction Scores/Intent to Return

Spotless Cleanliness

• GM/AGM Spot Checks
• Leadership Walk-throughs (RVP, etc.)
• Guest Ratings/Reviews

Product Consistency & Quality

• Checklist Tracking
• Management Performance Ratings
• Guest Ratings

Teamwork

• Management Performance Ratings

SECTION FOUR:
Qualifications & Requirements Qualifications & Requirements

• Experience in a hospitality, service, consumer-facing franchise or related field preferred.
• Can-Do Attitude:
  Positive attitude and willingness to learn.
• Ability to Follow Guidelines:
  Understand and follow established guidelines and procedures.
• Handle Pace and Pressure:
  Works well in stressful, high-pressure situations.
• Listening, Conflict Resolution:
  Effective listening, understanding, clarifying, and resolving concerns.
• Communication
  
  Skills:
  
  Clearly convey information and ideas.
• Hospitality and Guest Service:
  Desire to serve all guests.
• Age Requirement: 18 years of age or older.
• Schedule and Travel:
  Willing to work varied schedule including evenings, nights, weekends, holidays.
• Clock-in/Out:
  Be on time; do not work off the clock.
• Breaks:
  Clock in/out for breaks as scheduled.
• Call Outs:
  Provide sufficient notice when calling out as directed.

Physical Working Demands & Working Environment: The physical demands described here are representative of those that must be met to perform the essential functions. The employee is regularly required to:

• Stand or stay stationary for long periods (3-4 hours).
• Operate computers and other devices, perform data entry, and handle objects/tools.
• Lift and transport food/beverage boxes up to 25 pounds.
• Inspect details at close and long range.

Language + Reasoning

Skills:

Read, write, understand and communicate effectively in English.

Note

This job description does not guarantee exclusivity of duties. Employer may assign other duties. This is an at-will position. Reasonable accommodations may be made for disabilities to perform essential functions, absent undue hardship.

Our Company

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006, offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a $5.0 billion portfolio of 148 premium-branded hotels in 37 states and 106 cities.
• More than 7,000 team…