Front Office Host

Job Description – Front Office Host (HOT0C997)

Front Office Host provides reception services for guests and contributes to an exceptional experience from check‑in through check‑out, including completing audits as required.

Hampton by Hilton Sandton – Grayston Corner, W. Rd N, Johannesburg 2001

• Achieve positive outcomes from guest queries in a timely and efficient manner
• Organise the work area to deliver brand‑specific customer service from welcome to goodbye
• Deliver exceptional customer service on all shifts (early, late, night) and enrol Hilton Honors members
• Demonstrate awareness of guest priorities, anticipate needs, build rapport, and resolve guest problems quickly
• Close guest transactions on front office effectively, solicit feedback, and deliver a memorable goodbye at checkout
• Stay up to date with received guest feedback (SALT, social media)
• Attend mandatory F&B service trainings to be ready for shifts in F&B service
• When scheduled to work in F&B, take orders, deliver food and/or beverage items, and clear tables
• Be a reliable and motivated member of the guest operations team
• Communicate clearly and constructively with other team members to help deliver great guest experiences
• Serve as a role model by demonstrating brand‑unique, passionate, friendly service at all times
• Contribute fair share in team tasks and support colleagues in housekeeping, F&B service, and stewarding when workloads are heavy
• Show interest in learning new skills and acquiring new knowledge daily
• Provide constructive suggestions/feedback to the line manager on products, processes, and procedures for continuous improvement
• Attend planned team meetings, learning sessions, shift briefs, and hotel team huddles as required
• Volunteer for company campaigns such as Travel with Purpose or TM committees
• Execute duties assigned by the Guest Operations Manager, Front Office Team Leader, and supervisors
• Assist other departments as necessary

• Previous experience in a customer‑focused industry
• Positive attitude and strong communication skills
• Commitment to delivering a high level of customer service
• Calm, efficient, and organized with great attention to detail
• Ability to multi‑task while maintaining a positive attitude when working with guests
• Professional manner with an emphasis on hospitality and guest service
• Ability to work independently and as part of a team

Competent level of IT proficiency.

• Experience in cash handling
• Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision—"to fill the earth with the light and warmth of hospitality"—unites us as a team to create remarkable hospitality experiences around the world every day.

And our amazing Team Members are at the heart of it all!

Full‑time.

Hampton by Hilton.

Guest Services, Operations, and Front Office.