Hotel Front Desk​/Guest Service Rep

Position :
Guest Service Representative / Front Desk
Starting Salary Range: $18.00-$19.00/hour or more based on experience.
Wage Increases :
New hires can earn wage increases at 30, 60, 90 days

Employment Type

:
Full-Time
Shift :
Open availability with weekends and holidays required.
Final date to receive applications:
October 30, 2026

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Are you passionate about hospitality and making sure every guest feels welcomed and cared for? Do you enjoy working in a team environment where collaboration and customer service are valued? Were looking for a Guest Service Representative to join our Front Desk team!

• Team Culture:
  We work as a team and take pride in supporting each other every day
• Training and Growth:
  We provide on-the-job training and support career growth within the company
• Employee Recognition:
  We celebrate achievements and recognize the hard work of our team members

• Paid vacation, sick, bereavement, & jury duty
• Holidays paid at time & ½ when worked
• Travel with hotel room discounts
• Teammate referral bonuses
• Paid time off to volunteer in your community
• Employee Assistance Program with mental health resources

• Affordable health, dental, & vision plans for you and your family
• Low-cost accident, critical illness, & hospital coverage
• Flexible spending plans options
• 401(k) retirement plans with company contribution

• Serve as the first point of contact for our guests, creating a positive and welcoming experience.
• Greet and assist guests during check-in and check-out, ensuring smooth service with a friendly attitude.
• Handle guest requests, inquiries, and reservations with professionalism and attention to detail.
• Communicate with Housekeeping, Maintenance, and Sales teams to ensure seamless operations.
• Manage daily front desk duties, including payments, room assignments, and resolving any guest issues.

• A friendly, positive attitude with strong customer service skills.
• Ability to multitask and work well in a fast-paced environment.
• Strong communication skills and a professional approach to solving guest concerns.
• Basic computer skills and the ability to stand for extended periods.
• Prior hotel or customer service experience is a plus, but we are happy to train the right candidate!

At Raymond Management, we prioritize a team-centered culture where every member is valued, supported, and empowered to create high quality experiences for both teammates and guests. If you're ready to be part of a team that cares for its people, we manage an award-winning portfolio of Hilton and Marriott hotels across the U.S. and look forward to welcoming you.

At Raymond Management Company, respect is the foundation of our culture. We treat everyone equally, embrace diversity, and value each persons perspective and well being.

Te apasiona la hospitalidad y asegurarte de que cada husped se sienta bienvenido y atendido? Disfrutas trabajar en un entorno de equipo donde se valora la colaboracin y el servicio al cliente? Estamos buscando un Representante de Servicio al Cliente para unirse a nuestro equipo de Recepcin!

• Cultura de equipo :
  Trabajamos en equipo y nos apoyamos mutuamente cada da.
• Capacitacin y crecimiento :
  Ofrecemos capacitacin en el trabajo y apoyamos el crecimiento profesional dentro de la empresa.
• Reconocimiento a los empleados :
  Celebramos los logros y reconocemos el esfuerzo de nuestros compaeros de equipo.

• Vacaciones pagadas, das por enfermedad, duelo y jurado
• Das festivos pagados a tiempo y medio cuando se trabajen
• Descuentos en habitaciones de hotel al viajar
• Bonos por referir nuevos empleados
• Tiempo libre pagado para hacer voluntariado en tu comunidad
• Programa de Asistencia al Empleado con recursos de salud mental
• Beneficios adicionales para empleados de tiempo completo:
  • Planes de salud, dental y visin accesibless para ti y tu familia
  • Cobertura de bajo costo para accidentes, enfermedades crticas y hospitalizacin
  • Opciones de planes de gasto flexible
  • Planes de jubilacin 401(k) con contribucin de la empresa

• Ser el primer punto de contacto para nuestros huspedes, creando una experiencia positiva y acogedora.
• Recibir y asistir a los huspedes durante el check-in y check-out, asegurando un servicio fluido con una actitud amigable.
• Manejar solicitudes, consultas y reservaciones de los huspedes con profesionalismo y atencin al detalle.
• Comunicarte con los equipos de Limpieza,…