Workday HCM - Support Specialist

* Maintain application security configuration across applications.
* Maintain workflow approval configuration across applications.
* Provide username and password support for applications.
* Create and maintain documentation for all Application Security and Workflow procedures.
* Assist with training as needed to staff for initial system access.
* Create and maintain training documentation as needed.
* Gather requirements for assigned tasks to design, build(configure) and test of production fixes and enhancements.
* Perform projects and other related assignments as needed.
* Perform re-certification for system access per policy.
* Perform audit support tasks as assigned.
* Provide support for ERP team devices to include troubleshooting, quarterly reviews and patching.
* Create reports as requested to assist in monitoring and troubleshooting.
* Create requested documentation; in a manner that is consistent with company standards and procedures.
* Use of HRMS development and reporting tools to support reporting, integration and other related assignments.
* Use of HRMS development and reporting tools for special projects, ERP testing, reporting, system monitoring and other related assignments.
* Must be able to communicate effectively with business users.
* Must be able to respond to requests to username and password issues in a manner that ensures customer satisfaction.
* Manage records created and received in compliance with the Hampton Roads Transit Records Management Policies and Procedures.
* 3+ years demonstrated technical Workday experience with the following:
* Workday HRMS Application Security
* Working to provide HRMS system solutions for Workday.
* Workday HRMS Workflow experience.
* Creation and maintenance of various Workday Services for Integration with 3rd party vendors.
* Proven experience creating and updating custom reports in utilizing Workday reporting tool(s).
* Ability to logically troubleshoot technical problems. Strong analytical & problem-solving skills.
* Understanding of the systems development lifecycle.
* 3+years demonstrated experience developing application solutions for relation database applications.
* Demonstrated ability to work effectively with end-users, technical team members and management.
* Workday Technical functional knowledge in two more of following Workday

Functional area

s: HR, Payroll, Benefits, Recruiting or Time Reporting.
* 3+ Superior Technical proficiency with relational databases for reviewing data, troubleshooting, developing user reports, and testing/validating source system data.
* Strong verbal and written communication skills.
* Both self-disciplined and self-motivated.
* Ability to quickly learn and support new application processes and/or procedures.
* Ability to manage work and maintain focus on assigned tasks and consistently follow through on assigned tasks and meet deadlines effectively and efficiently.
* Must have strong writing skills and be able to create test scripts, procedures, training documentation etc.
* 3+ years’ experience or equivalent combination of education, training, and experience in providing operations support, quality customer service and troubleshooting capability for Workday’s HRMS software solution.
* 3+ Superior Workday Technical proficiency with relational databases for reviewing data, troubleshooting, developing user reports, and testing/validating source system data.
* 3+ years’ proven workflow, application security and 3rd party integration experience supporting Workday.### Introduce yourself
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