Field Training and Support Engineer Security Clearance

Position: Field Training and Support Engineer with Security Clearance
Zachary Piper Solutions is currently seeking a Field Training and Support Engineer in Tysons Corner, VA Responsibilities for the Field Training and Support Engineer:
* Training Leadership:
Lead high-impact in-person and virtual training sessions for D-Fend's hardware and software suites. Develop and enhance training curricula that cover existing features and future product capabilities.
* Partner Management:
Act as the primary technical lead for external service partners. Evaluate, train, and manage these partners to ensure they maintain D-Fend's high standards for field delivery and support.
* Product Subject Matter Expertise:
Maintain an exhaustive understanding of RF-based C-UAS technology. Act as the "voice of the product" for U.S. customers, bridging the gap between field reality and internal engineering teams.
* Advanced Technical Support:
Serve as a Tier 2 support escalation point. Diagnose and resolve complex system issues and participate in a support rotation to provide seamless coverage for critical client needs.
* Field Deployment & Integration:
Oversee or support on-site surveys and installations, configurations, and system testing, ensuring hardware and software are optimized for specific RF environments. Qualifications for the Field Training and Support Engineer:
·

Experience:

5-7 years of experience in Field Engineering, Technical Training, or Professional Services within a high-tech hardware/software environment.
· Domain Expertise:
Deep technical knowledge of Radio Frequency (RF) systems and Counter-UAS (C-UAS) technology is required.
· Partner Oversight:
Demonstrated experience managing and scaling third-party service providers or channel partners.
· Able to lift 50 pounds
· Ability to travel 50% of the time Compensation for the Field Training and Support Engineer: * $120,000 to $130,000
* Depending on Experience
* Cigna Medical, dental, vision, Holidays, 401k, PTO and Sick leave as required by law #LI-SH2