Information Systems Coordinator

Overview

Fire & Rescue Department | City of Hampton

The Information Services Coordinator plays a critical role in supporting the Fire & Rescue Division by designing, maintaining, and optimizing the department’s computer information systems and network infrastructure. This position serves as the go-to technical expert, ensuring reliable systems, accurate fire incident reporting, and effective technology support for sworn and civilian staff.

Great opportunity to work with a dynamic group of uniformed, civilian, and volunteer public safety professionals where we invest in our people, engage in the community, and continually improve. Come join our team!

• Design, implement, and maintain Fire & Rescue computer information systems, networks, and databases
• Administer division-specific network functions and serve as liaison to the City’s IT Department
• Install, configure, troubleshoot, and maintain hardware and software (Windows and Mac environments)
• Manage fire incident reporting databases; ensure data accuracy, integrity, and reporting efficiency
• Develop reports, dashboards, and data presentations for operational and management use
• Train personnel on system use; prepare technical documentation and user manuals
• Maintain inventory of division computer equipment and peripherals
• Provide responsive technical support and guidance to all division personnel

• Strong technical expertise in computer systems, networks, and databases
• Ability to translate user needs into practical technology solutions
• Effective communicator with a service-oriented mindset
• Willingness to serve as essential personnel during City emergencies

• Graduation from high school or successful completion of the GED required;
  Graduation from an accredited college or university with a bachelor’s degree in MIS, Computer Science, Data Processing, or related field of study preferred
• Requires advanced knowledge and a minimum of two years of experience in the operation and administration of computers to include servers, desktops, scanners, processors, printers, and other data processing automated technology-related equipment, and routine maintenance and troubleshooting tasks on computer systems
• Previous experience training people on the use of computers and software is preferred
• Requires advanced computer skills that include proficiency in word processing, spreadsheet, and presentation software
• A combination of education and experience may be considered for this position
• Must possess a valid driver’s license and must have and maintain a satisfactory driving record based on the City of Hampton’s criteria
• Must successfully pass a background check related to the position before an offer of employment or promotion

• Requires effective communication with internal and external customers
• Requires the ability to maintain confidentiality of all information
• May require working beyond a standard 40-hour work week to include evenings and weekends
• The incumbent will be considered “essential personnel” during City emergencies or at the direction of the City Manager, which may include long hours and unusual schedules