More jobs:
Job Description & How to Apply Below
Description Computer User Support Specialist At B&A, we foster and embrace a distinct set of values that we live by and instill in all aspects of our organization: dedication, commitment, partnership, trust, and recognition. We have incorporated these values into successful delivery for our customers since 1988. B&A believes in ensuring its employees feel deeply connected to B&A, recognizing successes and hard work, and providing continuous opportunities to learn and grow.
Our people are entrepreneurial thinkers that combine mindset, vision, and experience to drive value - not only to us as an organization, but to the clients we support. We promote a collaborative culture with our clients, and with each other, as one team working towards a common vision. We'd love for you to join our team!
Job Summary Bart & Associates is seeking a Computer User Support Specialist for the Norfolk Naval Shipyard IT Support Services contract. NNSY's mission is to safely return warships to the Fleet on time and within budget. The NNSY CIO (Code 109) provides comprehensive IT and telecom support that maintains Fleet readiness in logistics, maintenance, engineering, supply, legal, readiness reporting, emergency response, and more.
The CIO installs, manages, and secures all shipyard networks and systems; approves IT purchases; and runs a Navy/DoD-compliant Information Assurance program. It supports approximately 10,000 NMCI seats and leads cyberspace efficiency initiatives while managing SYLAN, SECNET, Mobile Workforce Enablement, NFPCICN, standalone systems, servers, wireless networks, circuits, applications, and devices. Responsibilities
* Provide Tier III computer user support, including desktop support and service desk operations for end users in Windows and macOS environments.
* Troubleshoot and resolve hardware, software, and peripheral issues for desktops, laptops, printers, and mobile devices.
* Support Microsoft 365 applications and services, including Outlook, Teams, One Drive, and SharePoint.
* Utilize remote support tools such as Remote Desktop Protocol (RDP), System Center Configuration Manager (SCCM), and similar technologies to diagnose and resolve technical issues.
* Operate and manage IT ticketing systems (e.g., Service Now, BMC Remedy, Jira) to document incidents, track resolutions, and escalate issues in accordance with established procedures.
* Perform user account management in Active Directory, including account provisioning and deprovisioning, group membership changes, basic group policy administration, and access control configuration.
* Apply foundational networking knowledge to diagnose and resolve connectivity issues involving TCP/IP, DNS, DHCP, and VPN technologies.
* Follow cybersecurity best practices related to data handling, endpoint security, access control, and incident reporting.
* Maintain compliance with role-based access control (RBAC) policies and acceptable use standards.
* Provide clear written and verbal communication while delivering professional, customer-focused support in fast-paced or high-pressure environments.
* Support shift-based or on-call operational schedules, as required.
* Assist with supporting remote and hybrid workforce environments while meeting defined service-level agreements (SLAs).
* Follow ITIL-aligned service management practices and contribute to continuous service improvement.
Education and Experience
* Associate Degree in Information Technology, Computer Science, or a related field with a minimum of 4 years of relevant IT support experience in a Tier III or equivalent support role.
Required Skills
* CompTIA Security+ certification, compliant with DoD 8570 or applicable agency policy.
* Experience providing end-user support in an enterprise IT environment.
* Working knowledge of Microsoft Windows, macOS, Microsoft 365, Active Directory, and common IT support tools.
* Strong troubleshooting, analytical, and problem-solving skills.
* Ability to work independently and collaboratively while managing multiple priorities.
Security Clearance
* Active Top-Secret clearance with SCI eligibility. More About B&A:
Notable Clients B&A has grown to be a company that is trusted by our clients for exceptional service, innovative solutions, and inspired employees. Our service extends through federal, state, and local Government, the private sector, and higher education. Some of our notable clients include Department of Homeland Security, U.S. Customs and Border Protection, U.S. Senate, U.S. Courts, U.S. Census Bureau, U.S. Navy, and more.
Benefits and Programs B&A is proud to offer three robust individual and family medical plans to full time employees, including a Health Savings Account (HSA) option as well as two tiers of dental coverage, vision, life & AD&D, disability, accident, hospital indemnity, and critical illness insurance. In addition to these benefits, B&A employees enjoy paid time off, B&A sponsored trainings and certifications, pet insurance benefits, commuter transit benefits and a…
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×