IT System Administrator, Journeyman

Overview Join a team where innovation meets mission. Our AI, cloud, cyber, and modernization solutions save agencies thousands of hours, safeguard national security, and strengthen health and humanitarian missions worldwide. With more than 1,700+ team members, 1,500+ AI & data experts, and 100+ prime contracts, we deliver on a scale and with purpose. We’ve been recognized as a Top Workplace by The Washington Post for six consecutive years and named to the Inc.

5000 list of Fastest-Growing Private Companies in 13 of the past 14 years. Credence is a welcoming environment for those looking to grow and make a meaningful impact. We encourage employees to push boundaries and help solve critical, world-changing federal challenges. Credence has an immediate need for an IT System Administrator at the journeyman level supporting our Air Combat Command (ACC) Intelligence Directorate (A2) program out of Langley AFB, VA.

This position will be supporting A21. Responsibilities include, but are not limited to the duties listed below:
Provide life-cycle maintenance, logistics, and mission-critical technical support for fielded C2/C4I assets operating on NIPRNet, SIPRNet, JWICS, and other military networks. Support workstations, laptops, monitors, printers, network infrastructure, servers, SIPR and JWICS VTC systems, desktop VTC systems, SAN/NAS platforms, and mobile devices across nine ACC A2 work centers at Langley AFB. Perform preventive and remedial maintenance in accordance with Original Equipment Manufacturer (OEM) recommendations and specifications.

Purchase, maintain, and manage spare parts and materials inventory using commercial or Government sources, as needed. Track and use warranties to maintain more than 900 assets. Ship and receive assets through commercial and military channels, including completing bills of lading and verifying delivery. Install, de-install, relocate, upgrade, and configure hardware and software. Create, install, and remove cabling and supporting infrastructure, including raceways and conduit, in coordination with MAJCOM or Air Force Network Operations (AFNETOPS) representatives.

Recommend locations and configurations for new installations and system reconfigurations. Create and update diagrams and documentation supporting Information Assurance (IA), Configuration Management, and Government requirements for eight or more secure work centers. Perform and maintain change control, configuration management, and associated documentation. Coordinate configuration and IA changes with host-base communications squadrons or supporting agencies, the base Cyberspace Systems Integrator (CSI), AFNETOPS, and other controlling organizations.

Document and provide lessons learned and best practices. Provide familiarization and on-the-job training on C4I hardware maintenance and interconnectivity to active-duty and civilian personnel, typically quarterly. Perform checklist-based system administration duties, including operating system support, client software installation, patching, and driver installation, while deferring matters requiring System Administrator judgment to assigned administrators. Perform basic network administration needed to install and troubleshoot IP-based assets, including IP configuration and connectivity troubleshooting.

Assist with Government accountability inventories and preparation of outdated equipment for Defense Reutilization Management Office (DRMO) processing. Manage internal network devices and coordinate problem resolution with network service providers. Troubleshoot and remediate failures on IP-based networks. Operate NSA-approved network encryption devices, storage area networks, network-attached storage, and related network infrastructure.…