Operations Manager

MWH Treatment are currently looking for a Operations Manager for our Thames Water framework. You will report directly to the Framework director and will be responsible for controlling the resources and accountable for all financial aspects of the framework and its projects to ensure continued improvement of targets set for turnover, margin and cash. Accountable for end‑to‑end project lifecycle performance and maintaining relationships with clients, partners and suppliers/subcontractors.

MWH Treatment’s Thames regional framework is preparing to deliver water and wastewater non‑infra projects in AMP8 ranging from £3M to £70M across the London & Guildford areas.

• Promote exceptional safety and delivery quality standards to direct and subcontracted workforce
• Develop and implement a strategy for improving the efficiency and effectiveness of the department.
• Develop and maintain a consistent mode of operation within the department.
• Ensure sufficient resources of a suitable calibre are available to meet the departmental requirements.
• Monitor the departmental and contract performance.
• Assist in developing and implementing the Framework Strategy.
• Provide input into tender finalisation.
• Establish and maintain good relationships with clients and their representatives.
• Establish and maintain good relationships with partners and key subcontractors and suppliers.
• Prepare framework level management reports.
• Ensure regional turnover variance to budget is within departmental targets.
• Ensure that Company procedures are developed and reviewed to ensure the smooth running of the department and its interface with other departments.
• Ensure that the Company quality procedures are fully implemented in the department.
• Ensure that the required quality records are maintained.
• Ensuring that all site non‑conformities are reported and approximate costs identified.
• Ensure all commercial aspects of the project are managed in a timely and proactive way giving accurate forecast and estimates.
• Understanding and implementing the Quality, Safety and Environmental Policies and Targets.
• Have detailed working knowledge and experience of project management practices from scheme conception through to end user acceptance.
• Ensure your own continuous professional development by participating in external networking/conferences/associations/groups, to stay current on industry changes and innovations.
• Maintain a positive and solution‑oriented approach to work, providing open and honest feedback.
• Undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this role.
• In all internal and external contact, present a professional and positive image of the department and MWH Treatment as well as maintaining mutually constructive, positive and beneficial relationships.

• Regional Framework Senior Leadership Team & Framework Director
• Procurement
• Regional Head of SHEQ
• Supply Chain
• External Agencies e.g. DNO, Councils, Network Rail
• Programme Manager Clients OP’s & Capital Delivery

• Programme Managers
• Project Directors/Senior Project Managers
• Head of Planning
• Digital Delivery Lead
• Head of Preconstruction
• Head of Construction
• Framework Commissioning Manager

Regular travel as required across the Thames Water London non‑infra region, including sites in London and Guildford.

• Able to work within strict deadlines
• Experience in leading multi‑disciplinary design and construction schemes
• Excellent oral and written communicator with the ability to work in close partnership with clients and end users
• Must be delivery driven with the ability to set targets and manage and motivate multi‑disciplinary teams to deliver to time, cost and quality objectives
• Extensive experience in large scale project delivery
• Strategic, operational, technical and management skills

• Experience in water and/or wastewater treatment plants
• Chartered or near chartered in a construction or engineering discipline
• Degree or equivalent qualification in a construction related discipline