Public Safety Supervisor

Public Safety Supervisor – Legends Global

Position Summary
Under direct supervision, maintain security of facility and grounds by being aware and observant of crime and vandalism. Maintain and monitor all physical public safety items such as key control, access cards, video/camera systems, radio, etc. Screen parking and traffic control and enforce as directed. Provide an industry‑leading 24/7 facility security operation with tact, outstanding service and a positive, memorable experience.

Work is performed in a fast‑paced environment requiring multitasking and overlapping deadlines. Work extended and/or irregular hours, including nights, weekends and holidays, as needed. Must have the ability to walk extended distances, climb stairs, and stand for many hours.

• Greet guests as they enter and leave the facilities.
• Answer questions; resolve complaints and give directions.
• Enforce venue policies and procedures.
• Report suspicious activity and violations of campus policy.
• Respond to guest conflicts, medical situations and other incidents.
• Provide crowd management and assist with crowd movement.
• Secure locations and prohibit access to unauthorized individuals.
• Challenge unauthorized personnel in restricted areas.
• Follow established code of conduct and safety procedures.
• Provide exceptional service to all patrons.
• Perform regular security rounds of the campus, noting and correcting unsafe or insecure conditions, and take further action to correct conditions as needed.
• Complete detailed reports on activity during shift.
• Complete written incident reports and verify that reports are completed.
• Input door schedule into magnetic door lock program.
• Direct visitors, deliveries and related personnel to proper areas, notifying related departments of arrival and departure.
• Operate and monitor computerized fire alarm system and surveillance camera.
• Operate company vehicle to transport employees or patrons around campus.
• Take appropriate action in the event of an emergency.
• Maintain daily shift schedules and posts.
• Assign shift duties to Public Safety Officer and Public Safety Event Staff.
• Supervise Public Safety Officer and Public Safety Event Staff.
• Report incident to Public Safety Management for follow‑up.
• Maintain a proactive and positive attitude.
• Attend campus meetings in the absence of Public Safety Management.
• Interact with guests in a friendly, courteous, and polite manner; initiate contact within 10 feet.
• Feel comfortable around large groups or speaking to guests.
• Understand the importance of providing customer service and the philosophy “The Magic is in the Details.”
• All other duties and responsibilities as assigned.

Public Safety/Security background, including but not limited to Law Enforcement, Military, Fire, or Emergency Medical Service background.

• Surveillance (CCTV) skills, preferred but not required.
• Working knowledge of Security and Public Safety functions.
• Customer Service techniques.
• Fire alarm system proficiency.
• Basic knowledge of Microsoft Office applications.
• Use a two‑way radio at all times.
• Maintain a professional appearance at all times.
• Keep information confidential.
• Valid state driver’s license with no more than four points.
• Pass pre‑employment background check and random checks during employment.
• Pass pre‑employment drug test and random drug testing during employment.

• Minimum 1 year experience in the Public Safety field.
• Minimum 2 years supervisory/field training supervisory experience in the Public Safety field.

Must possess oral and written communication skills and be able to follow instructions; qualify under existing state security guidelines. Physical ability to walk, climb steps, stand and walk for up to eight hours. Fluent in English. Willing and able to work with a wide variety of individuals from varying socioeconomic backgrounds. Attention to detail and conflict resolution skills preferred.

May be exposed to adverse weather conditions for long periods of time; work flexible hours beyond normal business hours as needed. Must be able to lift and carry up to 50 lbs; stand for long periods. May be exposed to physical confrontations.

Please apply online at the Hampton Roads Convention Center website under the About Tab/Careers at  For accommodations in completing the application, call 757‑315‑1624. ASM Global is an Equal Opportunity/Affirmative Action employer, encouraging Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.