Control Center Operator - Sheriff

Function

The purpose of this class is to monitor and control security operations within court and detention facilities by operating electronic security systems, controlling inmate movement, maintaining security logs and records, monitoring alarms and surveillance equipment, and ensuring the safety and security of inmates, staff, visitors, and court personnel. Incumbents perform security-related duties under the supervision of a Sergeant and are responsible for maintaining constant awareness of facility operations and responding appropriately to emergencies.

• Monitor surveillance cameras, alarms, electronic doors, gates, locks, and intercom systems.
• Control inmate movement and maintain security within restricted areas.
• Screen visitors, staff, and vehicles entering secure facilities.
• Maintain accurate logs, reports, inmate movement records, and security documentation.
• Respond to security incidents and communicate with deputies, supervisors, and emergency personnel.
• Issue and track facility keys, radios, and security equipment.
• Observe and report unusual inmate behavior, medical concerns, or security risks.
• Conduct routine security checks and ensure proper operation of control center equipment.
• Maintain confidentiality while following all applicable policies, procedures, and regulations.

• Any combination of education and experience equivalent to graduation from high school.
• Experience in corrections, law enforcement, dispatching, security operations, or a related field is preferred.
• Must have and maintain Dispatch Certification through the Virginia Department of Criminal Justice Services (VDCJS) within the timeframe established by the Sheriff's Office.
• Must successfully pass a background check before any offer of employment or promotion.
• This position is safety-sensitive and is subject to testing for alcohol and controlled substances in accordance with the City's current substance abuse policy.
• Must possess a valid driver's license and maintain a satisfactory driving record based on the City of Hampton's criteria if required for assigned duties.

• The incumbent may be considered "essential personnel" during city emergencies or at the direction of the City Manager or designee, which may include long hours and unusual schedules.

Join the City of Hampton team! As a proud V3 (Virginia Values Veterans) employer and a designated Military Spouse-Friendly Employer, we are committed to supporting veterans and military spouses. We offer a welcoming and inclusive workplace, recognizing the unique skills and experiences that military families bring. Come work for Hampton, a vibrant waterfront community celebrating and embracing 400 years of history and innovation, creating an even more dynamic future!

We are located in the center of the Hampton Roads region and offer lots of waterfront fun, rich and diverse history, and a vibrant restaurant scene. Hampton offers excellent benefits, career and professional development, tuition reimbursement, and other benefits.

This is a summary of benefits associated with permanent, full-time positions. Benefits associated with other positions can be found with specific job listings. Benefits begin on the 1st of the month following one full calendar month of employment in the following benefit plans:

• Sentara Health Plans
• EAP Provider:
  Com Psych
• Optum Rx
• Delta Dental Insurance
• Anthem Blue View Vision
• FSA Reimbursement accounts
• Standard:
  Accident and Critical Illness
• Chubb Term Life Insurance
• Legal Resources Plan
• Virginia 529
• Mission Square: 457 / Roth IRS / Roth 457 (b) IRA

• Employees begin accruing annual and sick leave immediately.
• Other forms of leave include:
• Maternity Leave
• Parental Bonding Leave
• Care for Sick Parent Leave
• Birthday Leave
• Personal day (available every quarter)

• New Year's Day
• Martin Luther King, Jr. Day
• President's Day
• Memorial Day
• Juneteenth Day
• Independence Day
• Labor Day
• Veterans' Day
• Thanksgiving Day
• Christmas Day
• Employee's birthday
• The retirement plan is offered through the Virginia Retirement System (VRS and is a defined benefit pension plan. For more information, see the VRS website.
• Group life insurance is offered through the VRS and the carrier is Securian Financial.
• Mission Square Retirement plans 457, Roth IRA, Roth 457 plans are offered through Mission Square Retirement. For more information, visit Mission Square.
• Medical / Dental and Dependent Care Reimbursement Accounts are offered on a pre-tax…